Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Representative, you'll play a vital role in ensuring our clients' customers receive top-notch support, every time. If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering world-class experiences, we want to hear from you! **About arenaflex** arenaflex is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals. With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, we're committed to delivering exceptional results and creating a positive impact on our community. **Our People First Culture** At arenaflex, we believe that our employees are our greatest asset. That's why we've created a People First culture that prioritizes employee well-being, growth, and development. Our comprehensive benefits packages, inclusive environment, and commitment to diversity and equity make us an attractive employer for those who share our values. Join our team today and experience the arenaflex difference! **What We Offer** As an arenaflex employee, you can expect: * Competitive industry salaries and comprehensive benefits packages * A supportive and inclusive work environment that fosters growth and development * Opportunities for internal mobility and professional growth at all stages of your career * A commitment to diversity, equity, and inclusion that reflects our values and mission * A chance to make a positive impact on our community through our community outreach programs **Customer Experience Representative Role** As a Customer Experience Representative, you'll be responsible for providing exceptional support to our clients' customers through various channels, including phone, email, and chat. You'll be the main point of contact for customers, resolving issues, answering questions, and providing solutions that exceed their expectations. Your goal will be to ensure every customer has an excellent experience, every time. **Key Responsibilities** * Manage multiple software applications (email, phone) and technology platforms to provide front-line support to customers * Manage and execute multiple special tasks and projects, including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting * Advocate for customer needs by suggesting and implementing (when possible) customer experience improvements * Build positive rapport and communicate effectively and knowledgeably with different personality types as their main touchpoint with the client * Be empathetic towards customers and their needs and treat customers with first-class service * Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings **Required Qualifications** * 2+ years of working in customer service, preferably in a technical support or healthcare environment * Strong written and verbal communication skills * Experience with Salesforce, Zendesk, Mailchimp, Mandrill, Redash, and Google Products * Extreme attention to detail; preference for organization, order, and consistently achieving goals * A commitment to your team and a willingness to take on roles that go beyond the call of duty * The ability to easily communicate with customers about sensitive or difficult topics * A winner's mindset; you set out to achieve the gold and don't accept falling short of your goal * High School Diploma or Equivalent **Preferred Qualifications** * Start-up or e-commerce experience highly preferred * Bachelor's degree preferred but we will consider equivalent work experience **Work Location / Work Schedule / Travel** * The Hours of Operation are Monday-Friday, 7 am-7 pm CST. Schedules offered will fall between these hours * Location: Remote, Must live within 60 miles of Brownsville TX or New Braunfels TX * No Travel required, outside of equipment pickup **How We Partner To Protect You** arenaflex will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of arenaflex. **DEI** In arenaflex, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. arenaflex is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. **EEO** arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. arenaflex People First culture thrives on it for the benefit of our employees, our clients, our services, and our community. **How to Apply** We invite you to explore all arenaflex career opportunities and apply through the provided URL Apply for this job