Job Description
- *Join arenaflex, a pioneering fintech company revolutionizing the senior care payments experience, as we expand our Operations team.** Are you passionate about making a meaningful impact in the lives of seniors and their families? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to apply for the Customer Operations Specialist – Evening Hours role at arenaflex. As a key member of our Operations team, you will play a vital role in ensuring smooth payment processing, supporting our customers, and helping shape the future of our operations. **About arenaflex** arenaflex is building the "financial OS for senior care," a cutting-edge platform designed to simplify the complex process of managing senior living payments. Our mission is to make managing money for senior living easy, so our customers can focus on what really matters: providing quality housing and care. With a strong foundation in fintech and a passion for innovation, we're committed to delivering exceptional customer experiences and driving growth in the senior living market. **Our Traction and Growth** Since launching in mid-2023, we've made significant strides in expanding our reach, serving thousands of families across the United States. With a growth rate of 30% month-over-month, we're poised to make a lasting impact in the senior living industry. As a Customer Operations Specialist, you'll be part of a high-performing team that's dedicated to driving results and making a difference. **Responsibilities** As a Customer Operations Specialist, you'll be responsible for: * Ensuring smooth payment cycles and managing data quality to ensure payment accuracy * Monitoring payment health and tracking reports for payment coverage and issues * Handling failed payments and reviewing root causes to resolve discrepancies * Managing customer payment plans and coordinating with customers to ensure timely collections * Providing exceptional customer support via phone and email, resolving issues and ensuring customer satisfaction * Contributing to the growth and development of our operations team, shaping the future of our operations **What We Expect from You** To succeed in this role, you'll need: * A Bachelor's degree or equivalent experience (2+ years of work experience or 4+ years without a degree) * Startup experience in operations or customer support * Proficiency in Excel to manage data sets * Strong attention to detail, particularly with financial information * Experience in customer service and working directly with customers * Experience or interest in A/R management, billing, payments, or collections * Familiarity with Zendesk and Aircall (a plus) * Availability to work evening hours (12pm – 8pm EST, Monday to Friday) **Bonus Qualifications** * SQL or willingness to learn * Fintech experience **Why Join arenaflex?** * Collaborative, high-performing team with a low-ego culture * Mission-driven organization committed to making a difference in the lives of seniors and their families * Customer-focused approach with a laser-like focus on delivering exceptional experiences * Opportunities for growth and development, with a chance to shape the future of our operations team **Equal Opportunity Employment** arenaflex is an equal opportunity employer, dedicated to creating an inclusive work environment where diversity, equity, and inclusion thrive. We welcome applications from talented individuals of diverse backgrounds, experiences, abilities, and perspectives. If you require reasonable accommodations to apply, please don't hesitate to reach out. **Apply Now** If you're passionate about making a meaningful impact in the senior living industry and are excited about the opportunity to join a pioneering fintech company, apply now for the Customer Operations Specialist – Evening Hours role at arenaflex. We can't wait to hear from you! ```html Join arenaflex, a pioneering fintech company revolutionizing the senior care payments experience, as we expand our Operations team. Are you passionate about making a meaningful impact in the lives of seniors and their families? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to apply for the Customer Operations Specialist – Evening Hours role at arenaflex. As a key member of our Operations team, you will play a vital role in ensuring smooth payment processing, supporting our customers, and helping shape the future of our operations. About arenaflex arenaflex is building the "financial OS for senior care," a cutting-edge platform designed to simplify the complex process of managing senior living payments. Our mission is to make managing money for senior living easy, so our customers can focus on what really matters: providing quality housing and care. With a strong foundation in fintech and a passion for innovation, we're committed to delivering exceptional customer experiences and driving growth in the senior living market. Our Traction and Growth Since launching in mid-2023, we've made significant strides in expanding our reach, serving thousands of families across the United States. With a growth rate of 30% month-over-month, we're poised to make a lasting impact in the senior living industry. As a Customer Operations Specialist, you'll be part of a high-performing team that's dedicated to driving results and making a difference. Responsibilities Ensuring smooth payment cycles and managing data quality to ensure payment accuracy Monitoring payment health and tracking reports for payment coverage and issues Handling failed payments and reviewing root causes to resolve discrepancies Managing customer payment plans and coordinating with customers to ensure timely collections Providing exceptional customer support via phone and email, resolving issues and ensuring customer satisfaction Contributing to the growth and development of our operations team, shaping the future of our operations What We Expect from You To succeed in this role, you'll need: A Bachelor's degree or equivalent experience (2+ years of work experience or 4+ years without a degree) Startup experience in operations or customer support Proficiency in Excel to manage data sets Strong attention to detail, particularly with financial information Experience in customer service and working directly with customers Experience or interest in A/R management, billing, payments, or collections Familiarity with Zendesk and Aircall (a plus) Availability to work evening hours (12pm – 8pm EST, Monday to Friday) Bonus Qualifications SQL or willingness to learn Fintech experience Why Join arenaflex? * Collaborative, high-performing team with a low-ego culture * Mission-driven organization committed to making a difference in the lives of seniors and their families * Customer-focused approach with a laser-like focus on delivering exceptional experiences * Opportunities for growth and development, with a chance to shape the future of our operations team Equal Opportunity Employment arenaflex is an equal opportunity employer, dedicated to creating an inclusive work environment where diversity, equity, and inclusion thrive. We welcome applications from talented individuals of diverse backgrounds, experiences, abilities, and perspectives. If you require reasonable accommodations to apply, please don't hesitate to reach out. Apply Now If you're passionate about making a meaningful impact in the senior living industry and are excited about the opportunity to join a pioneering fintech company, apply now for the Customer Operations Specialist – Evening Hours role at arenaflex. We can't wait to hear from you! ``` Apply for this job