Job Description
Join arenaflex, a cutting-edge technology company, as we seek an experienced Full Stack Customer Engineer to join our dynamic team. As a key member of our Customer Engineering team, you will play a vital role in delivering exceptional customer experiences by resolving technical issues, collaborating with cross-functional teams, and driving product improvements. **About arenaflex** arenaflex is a leading provider of innovative payment solutions, empowering businesses to thrive in the digital landscape. Our cutting-edge platform enables seamless payment processing across various e-commerce platforms, including Steam, Shopify, and Wix. With a single arenaflex account, businesses can access a wide range of payment methods, including credit card payments, convenience store payments, mobile payments, bank transfers, carrier payments, postpaid payments, and prepaid payments, catering to customers worldwide. **About the Position** Our Customer Engineering team is a unique blend of technical expertise and customer-centric approach. We don't just pitch products or handle complaints; we engineer solutions to provide better services to our customers. As a Full Stack Customer Engineer, you will be responsible for collaborating with our Customer Success team to resolve customer-reported issues efficiently. Your daily tasks will involve monitoring internal systems, providing technical support, analyzing logs, reproducing customer-reported issues, debugging, implementing solutions, modifying code, and enhancing services. **Responsibilities** * Respond promptly to technical inquiries from the Customer Success team. * Investigate the mechanisms and causes of customer-reported issues. * Develop solutions or workarounds for technical challenges faced by customers. * Collaborate with the Engineering team to resolve complex issues through team efforts. * Contribute directly to the codebase, accelerating product and service improvements. * Share insights on product-related knowledge and commonly reported issues to support the Customer Success team. * Represent customers and partners, serving as a Voice of Customers, to drive feature requests and implementation. * Participate in incident processes, contributing to incident response. * Engage directly with customers as needed. **Requirements** * Strong passion for customer-facing work. * Enthusiasm for resolving real-world problems through technology and creativity. * Empathetic understanding of customer emotions, combined with logical thinking and detailed, unbiased observation. * Proficiency in at least one programming language and systematic debugging. * Specific understanding of HTTP, WWW, REST, SQL, logs, tracing, observability. * Openness to communicating in both English and Japanese. * Japanese language proficiency at the N2 level. **Nice to Haves** * Experience with payment systems. * Experience with applications involving payments, either professionally or as a hobby. * Experience in the following areas: + Ruby and Ruby on Rails + Datadog + Shopify + PHP + TypeScript + Amazon Web Services + Docker * Experience in debugging complex software and proposing code changes. * Experience in experimental-based research, either professionally, as a hobby, or academically. * CEFR B1 level English skills. * Interest in foreign languages and cultures, with a desire for continuous learning. **Benefits** * arenaflex offers a hybrid work style, combining remote work and office attendance. * Flexible work schedule (core hours: 10:00-15:00). * Ability to work from overseas (up to 3 months per year, depending on location). * Paid leave (10 days), summer vacation (5 days), winter vacation (5 days), and paid birthday leave. * Annual budget for skill development (¥100,000). * Language learning programs for Japanese and English. * arenaflex Card Program (¥50,000 per month): for lunch, coffee, and other expenses. * Social insurance (Kanto IT Health Association) and labor insurance. * Commuting allowance. * arenaflex is an equal opportunities employer, committed to diversity and inclusion. **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our dynamic team at arenaflex and contribute to shaping the future of payment solutions. Apply now and take the first step towards a rewarding career with arenaflex. ```html Join our team at arenaflex Apply now and take the first step towards a rewarding career with arenaflex. ``` Apply for this job