Job Description
At arenaflex, we're revolutionizing the way businesses leverage data to drive growth and success. Our cutting-edge automated reporting platform helps marketing agencies streamline their reporting processes, freeing up time to focus on high-value activities. As a key member of our team, you'll play a pivotal role in shaping the future of customer delivery at arenaflex. **About arenaflex** arenaflex is a fast-growing startup backed by $10M in funding and trusted by leading brands like Journey Further, Connective3, and Charlie Oscar. Our mission is to become the default reporting engine across verticals, empowering every team to understand their data without digging through dashboards or spreadsheets. With a strong focus on innovation and customer satisfaction, we're creating a new standard for automated reporting solutions. **How we work** Our team is a collaborative and cross-functional group of high-ownership builders, working closely with Product, Engineering, Commercial, and Data teams. We're a startup at heart, moving fast and learning even faster. Everyone's ideas count, and small experiments can lead to big changes. Our client-first mindset ensures that we care deeply about the experience our clients have with our product, translating their needs into solutions that scale. **What will you be doing?** As our Customer Delivery Lead, you'll report directly to our CEO and play a central role in shaping what great customer delivery looks like at arenaflex. With our customer base growing rapidly, this role will have a significant impact on the success of the company. You'll work hands-on across the full customer lifecycle, from onboarding to rollout, adoption, and expansion, configuring reports, supporting data logic, and keeping dozens of client workflows organized and on track. **Key Responsibilities:** * Own onboarding and pilots: Lead new client implementations end-to-end, from first setup through to scaling across hundreds of reports. * Configure reports: Tailor report structures, language, and logic to match each client's needs and goals. * Understand client workflows deeply: Dive into each agency's reporting cadence and processes, adapting arenaflex accordingly. * Project manage delivery: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication. * Create self-serve materials: Build documentation and tooling that empowers clients to take ownership. * Drive long-term success: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion. * Spot opportunities to expand value: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption. * Improve internal processes: Help scale what great delivery looks like, suggesting new workflows, tools, and standards. * Bring insights back to the product: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities. **Your first month** * Week 1: Get stuck into arenaflex – play with the product, learn our workflows, and begin shadowing live client onboardings. * Weeks 2–3: Own your first setup – running onboarding calls, configuring reports, and collaborating with our data team. * Week 4: Start contributing to broader delivery improvements – whether that's documentation, tooling, or process upgrades. **You'd be a great fit if you** * Have client-facing experience: You've worked in onboarding, implementation, or delivery – and enjoyed the hands-on problem-solving that comes with it. * Are data-literate: You're comfortable working with structured data and thinking through logic, metrics, and transformations. * Are highly organized: You can juggle multiple clients, projects, and stakeholders without dropping the ball. * Communicate clearly: You build great relationships with clients and collaborate well across teams. * Have strong product sense: You enjoy digging into how things work and shaping better solutions through feedback. * Think commercially: You understand what drives client value and how to unlock it. * Are proactive and detail-oriented: You take initiative, love making things better, and sweat the details that matter. **Bonus experience** * Experience working with marketing agency reporting workflows. * Familiarity with BI tools or semantic layers (e.g. Looker, AgencyAnalytics, dbt, etc). * Experience in a startup or fast-paced delivery environment. **What we're offering** * Competitive salary and pension. * Generous stock option package. * A fast-moving, high-impact role at the heart of arenaflex's growth. * A great team, working from a fun central London office. * Weekly team lunch, and meals covered after 19:30. * High-quality hardware. **Interview Process** 1. Application: Send your CV and a short note on why you're interested in this role to [insert email]. 2. Intro Call (30 mins): A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for. 3. Take-Home Task (2 hours max): A practical, structured task focused on onboarding planning and rollout strategy. 4. Case Study Review (30 mins): Walk us through your task in a short session with two team members. 5. (Paid) Trial Day - In-Person: Join us in our London office for a day. 6. Offer: If it's a strong match on both sides, we'll move quickly and make you an offer. If you're passionate about delivering exceptional customer experiences and driving growth through innovative solutions, we'd love to hear from you. Apply now to join our team at arenaflex and be part of shaping the future of automated reporting. Apply for this job