Job Description
At arenaflex, we're revolutionizing the way data teams work with our cutting-edge analytics engineering platform. As a pioneer in the industry, we're committed to empowering data practitioners to transform raw data into actionable insights. With over 50,000 teams using our platform every week, we're growing fast and building a team of passionate, curious people across the globe. As a Customer Solutions Architect at arenaflex, you'll play a critical role in helping our existing customers get the most value from their dbt Cloud deployment. You'll work closely with our Sales Directors and Solutions Architects to identify new data challenges and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your ultimate goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers. **About arenaflex** arenaflex is the leading analytics engineering platform, used by over 50,000 teams every week. Since 2016, we've grown from an open source project into a company with over $100 million in annual recurring revenue (ARR) and 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We're backed by top-tier investors, including Andreessen Horowitz, Sequoia Capital, and Altimeter. Our mission is to empower data practitioners to build trusted data products and unlock transparency, flexibility, and collaboration. **What You'll Do** As a Customer Solutions Architect, your key responsibilities will include: * Managing a portfolio of Enterprise customers and proactively monitoring the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks * Improving customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals * Increasing the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of * Collaborating closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes * Being the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities * Participating in the knowledge loop helping to improve our processes and assets and enabling others on the team * Creating and delivering external facing content through live events, blog posts, recorded tutorials, or other content **What You'll Need** To succeed in this role, you'll need: * 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner * A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency * High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role * Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations * Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects * Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required * Fluency in German **What Will Make You Stand Out** Bonus points for: * dbt certification, prior dbt experience will be very helpful in this role * Basic python competency and advanced SQL knowledge * Experience with ancillary tools, managing data infrastructure, APIs, etc **Benefits and Compensation** We offer a competitive compensation package, including salary, equity, and performance-based pay. Our typical starting salary range for this role is €85,000 - €103,000 EUR. We also offer unlimited vacation time, a pension plan, comprehensive healthcare coverage, generous paid parental leave, and flexible stipends for health and wellness, home office setup, cell phone and internet, learning and development, and office space. **Remote Hiring Process** Our hiring process typically involves: 1. Interview with Talent Acquisition Partner 2. Interview with Hiring Manager 3. Follow-up task and task review call 4. Team interview round **Why Join arenaflex?** At arenaflex, we're passionate about empowering data practitioners to build trusted data products and unlock transparency, flexibility, and collaboration. We're committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. If you're a motivated and customer-focused individual who is passionate about analytics engineering, we encourage you to apply. **Apply Now** Ready to join our team and drive customer success and growth at arenaflex? Apply now and take the first step towards an exciting career opportunity. Apply for this job