Job Description
At arenaflex, we're redefining the future of financial services with innovative technology solutions that empower better financial futures for our customers. As a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients, we're committed to building confidence and trust in the wealth industry. We're seeking an experienced and passionate Customer Service Consultant to join our team and be the first point of contact and escalation point for established clients, with a focus on complex and technical issues relating to using the arenaflex suite of products/platforms. If you're a customer-centric professional with a passion for delivering exceptional support and a knack for troubleshooting complex technical issues, we want to hear from you. **About arenaflex** arenaflex is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients. Our vision is to reimagine a simpler, more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems. **Responsibilities** As a Customer Service Consultant at arenaflex, you'll be responsible for: * Providing software application support and problem resolution for users of the various arenaflex platforms * Answering and logging customer enquiries received via phone, email, and other channels * Assisting entry-level and intermediate customer service consultants with troubleshooting complex customer queries * Assisting with the development of training courses and training material for delivery to users and internal staff * Providing subject matter expertise and analysis of requirements specification for new features of arenaflex platforms * Participating in testing and acting as a point of reference for new software features as part of the regular release cycles * Reviewing customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvement * Assisting with the technical aspects of Corporate Actions and the annual Tax Statement Projects * Monitoring industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner **Requirements** To be successful in this role, you'll need: * A formal degree or certificate qualification in accounting * SMSF experience (highly desirable) * CPA or CA qualifications * Experience working in the accounting SMSF industry and/or help desk environment * Experience with the arenaflex suite of platforms (Class Super, Class Trust, NowInfinity) * Excellent written and oral communication skills * Ability to troubleshoot issues and determine resolutions to complex issues * Knowledge of Australian Superannuation and Trust legislation and practice (desirable) **Additional Information** This role is an excellent opportunity for an ex-accountant who wants to move into a customer service role but still use their accounting skills, or if you're passionate about accounting and have previously worked in that area and feel your next move is with a fintech business. We're committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. **Benefits and Life at arenaflex** At arenaflex, we're proud to offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being. Some of the benefits we offer include: * Competitive salary and bonus structure * Comprehensive health insurance * Flexible working arrangements * Professional development opportunities * Recognition and reward programs * Access to our Employee Assistance Program (EAP) * And many more! **Work Environment and Company Culture** Our office is a vibrant and dynamic space that's designed to foster collaboration, creativity, and innovation. We're committed to creating an inclusive environment where everyone feels welcome and valued. Our company culture is built on a set of core values that include: * Respect and empathy * Open communication * Collaboration and teamwork * Continuous learning and improvement * Innovation and creativity * And a commitment to excellence in everything we do. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs that are designed to help you build new skills and knowledge, including: * On-the-job training and mentoring * Formal training programs and workshops * Online learning and development resources * Coaching and feedback * And many more! **Compensation, Perks, and Benefits** We offer a competitive salary and bonus structure, as well as a range of benefits and perks that support our employees' physical, emotional, and financial well-being. Some of the benefits we offer include: * Competitive salary and bonus structure * Comprehensive health insurance * Flexible working arrangements * Professional development opportunities * Recognition and reward programs * Access to our Employee Assistance Program (EAP) * And many more! **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional support and a knack for troubleshooting complex technical issues, we want to hear from you. To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **The Recruitment Process** Our recruitment process typically involves the following stages: * Acknowledgement email once your application has been submitted * Our Talent team will start reviewing your application, if unsuccessful you will be notified * If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role * Interviews can happen virtually or face-to-face with the hiring manager, or other members of the broader team * Communication of outcomes to successful and unsuccessful candidates and feedback provided **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We're committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you. Apply for this job