Job Description
At arenaflex, we're revolutionizing the way businesses approach human capital development, and we're looking for a seasoned Enterprise Customer Success Manager to join our team. As a key player in our customer success organization, you'll work closely with FTSE enterprises to evolve their approach to human capital development, leveraging our innovative apprenticeship programs to drive business transformation and growth. **About arenaflex** arenaflex is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies in the US & UK to deliver a new kind of learning that's transforming today's workforce. Our apprenticeships are designed for people of any age and career stage, focusing on building critical AI, data, and tech skills. arenaflex learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. With a strong operational footprint and 800+ employees globally, we're scaling rapidly, and we're looking for exceptional talent to join our team. As an Enterprise Customer Success Manager at arenaflex, you'll be part of a dynamic team that's shaping the future of human capital development. **The Opportunity** As an Enterprise Customer Success Manager, you'll work with our highest-value clients to understand their strategic objectives and deliver against them. You'll take a consultative approach to building cross-functional relationships that drive mutual success, partnering with clients to craft Joint Success Plans that accelerate their workforce transformation. You'll also facilitate business reviews with decision-makers and business champions, demonstrating value realized and codifying corrective action plans where necessary. **Key Responsibilities** * Manage a multimillion-pound book of business of our highest-value clients, working closely with our enterprise customers to understand their strategic objectives and deliver against them * Take a consultative approach to building cross-functional relationships that deliver mutual success * Build and manage relationships with senior leaders to solve complex challenges, both internally and externally * Partner with clients to craft Joint Success Plans to accelerate the client's workforce transformation, using data and shared metrics to prove the impact on their business * Facilitate business reviews with decision-makers and business champions, where we demonstrate value realized and codify corrective action plans where necessary * Continuously develop yourself through our feedback culture and be trained by world-class arenaflex leaders, to accelerate your career long-term here **About You** * 4+ years of Customer Success, Sales, Account Management experience * Experience working with and influencing C-suite, C-1, and/or C-2 execs in FTSE organizations * Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment * Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail * Proven ability to influence cross-functional teams (e.g., product and sales) to get things done * Comfortable in a fast-paced, ever-changing environment (previous startup or consulting experience preferred) * You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook **How We Hire** At arenaflex, we're committed to finding the best talent for our team. We use a combination of skills assessments, behavioral interviews, and case studies to evaluate candidates. We're looking for individuals who are passionate about customer success, have a strong track record of driving business growth, and are committed to delivering exceptional results. **Benefits** * Time off: 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days, and 2 company-wide wellbeing days, and 8 bank holidays per year * Health & Wellness: private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership, and wellness resources through Gympass, and access to Spill – all in one mental health support * Hybrid work offering – and the opportunity to take part in our work-from-anywhere scheme * Team fun – weekly socials, company-wide events, and office snacks! **Our Commitment to Diversity, Equity, and Inclusion** We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. **Right to Work** Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role, and we cannot consider overseas applications. **Safeguarding** All posts in arenaflex involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. If you're passionate about customer success, have a strong track record of driving business growth, and are committed to delivering exceptional results, we want to hear from you. Apply now to join our team at arenaflex and be part of shaping the future of human capital development. Apply for this job