Job Description
At arenaflex, we're revolutionizing the insurance industry with our innovative approach to rental property insurance. As a Customer Support Specialist on our Client Experience team, you'll play a vital role in delivering world-class experiences for our customers, driving brand loyalty, and retention. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a leading insurance technology company specializing in rental property insurance for landlords. With over $20B in risk management, we're committed to becoming the world's best and largest insurer of rental properties. Our mission is to deliver fast, affordable insurance and pay claims quickly and fairly. To achieve this, we've assembled a team of exceptional engineers, actuaries, sales, and service professionals who share our passion for excellence. **The Role** As a Customer Support Specialist, you'll be the face of arenaflex, interacting with our customers, lenders, and independent agents. Your primary responsibilities will include: * Responding to high volumes of calls and emails from insureds, lenders, and independent agents * Handling general servicing requests for active policies, such as billing inquiries, system navigation, requests for policy documents, and policy changes * Processing requests across multiple insurance carrier systems and maintaining updated records in our agency management system (Salesforce) * Managing clerical and administrative tasks related to policy servicing, as needed **Your Background** To succeed in this role, you'll need: * Direct experience working in a customer-facing role with excellent verbal and written communication skills * Above-average technical skills, with the ability to learn new systems and tools quickly * A solution-oriented mindset, with a proven track record of problem-solving and resolving issues * Self-motivation and the ability to manage a large workload, with a strong work ethic and attention to detail **Licensing Requirements** While a Property & Casualty (P&C) insurance license is not required to apply, you'll need to obtain one within 90 days of your start date. arenaflex will provide guidance and support to help you prepare for the P&C exam in your resident state (Kansas or Missouri). **Compensation and Benefits** As a valued member of our team, you can expect: * A competitive salary of $65,000 per year, with opportunities for growth and advancement * Equity in the company, reflecting our commitment to your long-term success * Three weeks of paid time off, plus six federal holidays * Comprehensive health insurance, including medical, dental, vision, life, disability, HSA, and FSA * 401K plan with company matching * Free snacks and regular team lunches to foster a positive and collaborative work environment **Location and Schedule** Our office is located in the Kansas City metro area, with a convenient location in Overland Park/Leawood. Our Customer Support team is available Monday through Friday, 7am-7pm CT, with a schedule of 8am-5pm or 9am-6pm. We're building a workplace environment that's passionate, exciting, and collaborative, with a focus on teamwork and growth. **Why Join arenaflex?** * You'll be part of a dynamic and innovative team, with a strong culture and values * We offer competitive compensation and benefits, with opportunities for growth and advancement * Our fast-paced and entrepreneurial environment will challenge you to wear multiple hats and shape product decisions * We prioritize culture and have a unique approach to teamwork and collaboration * arenaflex has been recognized as a Top 2025 Startup by Newsweek, Best Landlord Insurance Company by Investopedia, and #44 on the Forbes List of Best Startup Employers **Read What's Being Said About arenaflex** * Check out our Press Room for news and updates * Visit our TrustPilot page to see what our clients have to say * Explore our Comparably page to learn more about our company culture and employee experiences If you're ready to join a dynamic and innovative team, with a passion for delivering exceptional customer experiences, apply now to become a Customer Support Specialist at arenaflex. Apply for this job