Job Description
At arenaflex, we're revolutionizing the way businesses interact with their customers through cutting-edge technology and innovative solutions. As a Customer AI Engineer, you'll play a critical role in developing and building complex prompts, applications, and agents to support our most important customers. If you're passionate about AI, linguistics, and customer success, we want to hear from you. **About arenaflex** arenaflex is a leading provider of AI-powered solutions that help businesses streamline their operations and improve customer engagement. Our team of experts is dedicated to delivering exceptional results and pushing the boundaries of what's possible with AI. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're looking for talented individuals like you to join our team. **Your Role** As a Customer AI Engineer at arenaflex, you'll work closely with our Customer Success team to determine how best to take the input data we receive from our customers and use it to produce first-rate content using our proprietary Palmyra family of models. You'll also ensure customer content aligns with their style and formatting requirements. Your expertise in Python, dataset curation, prompt design, and linguistics will be crucial to growing and maintaining arenaflex's relationships with its customers. **Key Responsibilities** * **Base Prompt Design and Iteration**: Create and optimize base prompts that will be used to supercharge our customers' content creation pipelines. * **Linguistic Expertise**: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content. * **Prompt Chain Design**: Collaborate with the team to design, develop, and evaluate prompt chains for specific content creation tasks. * **Technical Scoping**: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using what you create. * **Documentation**: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes and share innovative techniques with the team. * **Cross-Functional Collaboration**: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product. **Is This You?** If you're passionate about AI, linguistics, and customer success, we want to hear from you. To be successful in this role, you'll need: * **Bachelor's degree or higher** in Computer Science, Linguistics, or a related field * **Solid coding proficiency** using Python * **Professional experience** in prompt design and a deep understanding of linguistic principles * **Expertise** working with search patterns for morphology and word patterns * **Proven experience** in designing, developing, and evaluating base prompts * **Knowledge** of natural language processing and machine learning concepts is a plus * **Excellent communication and collaboration skills** * **Problem-solving mindset** and a passion for working on complex challenges * **Attention to detail** and the ability to work independently and as part of a team **Benefits & Perks** As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including: * **Generous PTO**, plus company holidays * **Medical, dental, and vision coverage** for you and your family * **Paid parental leave** for all parents (12 weeks) * **Fertility and family planning support** * **Early-detection cancer testing** through Galleri * **Flexible spending account** and dependent FSA options * **Health savings account** for eligible plans with company contribution * **Annual work-life stipends** for home office setup, cell phone, internet, wellness, and learning and development * **Company-wide off-sites** and team off-sites * **Competitive compensation**, company stock options, and 401k **Why Join arenaflex?** At arenaflex, we're committed to fostering a culture of innovation, collaboration, and continuous learning. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional growth and development. If you're passionate about AI, linguistics, and customer success, and you're looking for a challenging and rewarding career opportunity, we want to hear from you. **Apply Now** If you're ready to join a dynamic and innovative team and take your career to the next level, apply now to become a Customer AI Engineer at arenaflex. Apply for this job