Job Description
At arenaflex, we're revolutionizing the financial automation landscape for Small to Medium-sized businesses. Our innovative product suite seamlessly integrates Credit & Banking, Billing & Invoicing, Bookkeeping, and Taxes, all harmonized through cutting-edge artificial intelligence. We're on a mission to declutter financial operations, empowering businesses to focus on what truly matters – their growth. As a dynamic and fast-growing fintech company, we're proud to serve as the official corporate card and spend management platform for iconic sports franchises like the Florida Panthers, Miami Heat, and Chicago Bulls. With a recent $200 million funding boost, we're poised to innovate and expand our services, and we're looking for talented individuals to join our team. **About arenaflex** arenaflex is one of America's fastest-growing fintech companies, dedicated to providing a seamless financial journey for Small to Medium-sized businesses. Our headquarters is located in sunny South Florida, and we have over 250 individuals across 3 offices. We're committed to delivering exceptional customer support, ensuring that our clients receive the highest level of service and expertise. **Job Summary** We're seeking an experienced Accounting Customer Support Manager to oversee the day-to-day operations of our accounting support team. As a key member of our customer support team, you'll be responsible for ensuring accurate and timely responses to clients, maintaining compliance with SLAs, providing guidance to accounting support staff, and ensuring prompt resolution while maintaining high customer satisfaction levels. **Key Responsibilities** * Team Supervision: + Manage a team of accounting support staff, including assigning tasks, reviewing work, and providing performance feedback. + Train new staff on accounting support procedures and software. + Monitor workload and ensure timely completion of tasks. * Compliance and Controls: + Ensure adherence to bookkeeping standards, company processes, and internal controls. + Monitor for potential errors and discrepancies in client communication. + Identify opportunities for process improvement and implement changes to enhance efficiency. * Process Improvement: + Analyze customer support data to identify trends and areas for improvement in accounting or operational processes. + Implement new customer support tools and procedures to streamline the resolution of accounting support issues. + Develop knowledge base articles and training materials for the customer support team on accounting procedures. **Required Skills and Qualifications** * Knowledge of bookkeeping and accounting practices and principles * Proven ability to lead, manage, and motivate a team * Excellent attention to detail and accuracy * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Excellent customer service skills, including active listening and conflict resolution * Proficiency in accounting software (QuickBooks Online) and customer relationship management (Salesforce) tools and support ticketing systems (Zendesk) * Strong analytical skills to identify trends and patterns in customer data * Excellent communication skills, both written and verbal **Preferred Qualifications** * Experience in a customer support or accounting role * Knowledge of financial regulations and compliance * Experience with process improvement and implementation * Strong technical skills, including proficiency in accounting software and CRM tools **Why Join arenaflex?** * Work in a dynamic, fast-growing company with a $200M+ funding boost * Learn from world-class leaders who have scaled businesses to new heights * Enjoy a competitive salary, stock options, and top-tier benefits, including health, vision, and dental insurance, paid time off, and more! **Benefits** * Health insurance * Dental insurance * Employee stock purchase plan * Paid time off * Paid training * Vision insurance **Location** Full-time (M-F, 9:00 AM–6:00 PM) Eastern time If you're a motivated and customer-focused individual with a passion for accounting and customer support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job