Job Description
At arenaflex, we're on a mission to empower our customers to achieve their full potential by delivering innovative solutions that drive business value. As a seasoned Customer Success Executive & Public Sector Expert, you'll play a critical role in ensuring our customers realize the full benefits of our products and platforms. If you're passionate about building strategic partnerships, driving business growth, and making a meaningful impact, we want to hear from you. **About arenaflex** arenaflex is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With a presence in over 40 countries, our associates work flexibly across various work environments, from in-office to fully remote, depending on the requirements of their role. We're a leader in open source because of our open and inclusive environment, where creative, passionate people can contribute their ideas, help solve complex problems, and make an impact. **Inclusion at arenaflex** Our culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. **Equal Opportunity Policy (EEO)** arenaflex is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. **Job Summary** As a Customer Success Executive & Public Sector Expert, you'll be responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from arenaflex products and platforms. You'll work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management, and Developers. You'll collaborate with various internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process, and program blockers are removed and customers realize the value of their investment. **Key Responsibilities** * Understand customers' overall arenaflex portfolio, technical and business priorities, and success measures. * Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams. * Identify opportunities for increased consumption, track monthly consumption against targets, and plan key deployment timelines and milestones. * In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications. * Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals. * Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers. * Target and resolve issues to remove impediments in order to prove the value of implementing arenaflex technologies. * Assess the customer's knowledge of arenaflex's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners. **What You Will Bring** * 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support, or Quality Assurance (QA) perspective. * Experience with technical project planning and execution management. * Ability to independently deliver consultative type customer-facing engagements. * Practical knowledge of DevOps and agile concepts, application development, and deployment tools. * Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage. * Experience with Kubernetes-based solutions, such as the arenaflex OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus. **What We Offer** * Competitive salary and benefits package. * Opportunity to work with a leading provider of enterprise open source software solutions. * Collaborative and inclusive work environment. * Professional development and growth opportunities. * Flexible work arrangements, including remote work options. * Recognition and rewards for outstanding performance. * Access to cutting-edge technologies and innovative solutions. **How to Apply** If you're a motivated and results-driven professional with a passion for customer success and strategic partnerships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Note** arenaflex does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between arenaflex and the recruitment agency or party requesting payment of a fee. arenaflex supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply. Apply for this job