Job Description
Are you passionate about creating better work experiences for people everywhere? Do you have a knack for making technology knowledge accessible to a wide audience? Look no further than arenaflex, a global leader in creating innovative solutions for the modern workplace. We're seeking an experienced Customer Enablement Specialist to join our Implementation and Learning team, where you'll play a critical role in empowering our customers to succeed through engaging learning experiences. **About arenaflex** At arenaflex, we're passionate about creating better work experiences for people everywhere. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the arenaflex team and be a part of a culture that's helping people everywhere love where they work. **Your Role as Customer Enablement Specialist** As a Customer Enablement Specialist, you'll be responsible for developing and managing engaging learning experiences that empower our customers to succeed. You'll create and maintain educational resources, design learning journeys, and collaborate with teams across the organization to ensure our customers and internal teams are well-equipped to maximize the value of our platform. With expertise in instructional design and LMS platforms, you'll focus on delivering impactful onboarding and training solutions tailored to our customers' needs. **A Day in the Life of a Customer Enablement Specialist** As a Customer Enablement Specialist, your day will be filled with exciting challenges and opportunities to make a real impact. Here are some of the key responsibilities you'll undertake: * **Knowledge Content Management**: Develop user-friendly guides, playbooks, FAQs, and scalable learning paths that enhance the customer's ability to self-serve. * **Instructional and Learning Journey Design**: Apply instructional design principles to create resources that support smooth customer onboarding and long-term success. Collaborate with Customer Success teams to assist in building and publishing of end-to-end learning journeys in Gainsight CE environments to drive platform adoption and customer engagement. * **LMS and Product Experience**: Contribute to in-app guides, walkthroughs, tooltips, and notifications in Gainsight PX to enable self-guided onboarding, enhance the user experience, and improve feature adoption. * **Cross-Functional Collaboration**: Work cross-functionally within the Delivery Organisation, including Product Communications and Workplace Experience teams, partner with Customer Success Operations and Self-Service teams, and People Culture teams to align educational initiatives with customer and employee training goals. * **Analytics and Optimization**: Track content usage and gather feedback to refine learning materials, ensuring they remain relevant and impactful. * **Internal Training Support**: Partner with the People Culture team to design and deliver internal training programs for employees, including onboarding and upskilling initiatives. **What You'll Need** To succeed in this role, you'll need: * **Bachelor's degree in Instructional Design, Education, or a related field**. * **3+ years of experience in customer enablement, instructional design, customer success, or a related role in a SaaS environment**. * **LMS Experience**: Experience creating learning content such as guides, walkthroughs, and tooltips. * **Content Development**: Ability to write clear, concise, and visually appealing guides, playbooks, and e-learning content. * **Instructional Design**: Experience in adult learning principles and developing resources for customer onboarding and training. * **Data-Driven Approach**: Ability to analyze data and feedback to refine and improve educational content. * **Project Management**: Strong organizational and time management skills to handle multiple initiatives simultaneously. * **Proven ability to create learning journeys, certification programs, and self-paced learning modules**. * **Strong collaboration skills, with a track record of working cross-functionally to achieve shared goals**. **Preferred Qualifications** While not required, the following qualifications would be a plus: * **Experience with the arenaflex platform**. * **Experience designing internal training programs**. * **Knowledge of CRM, LMS, and help desk tools**. * **Familiarity with additional customer success platforms or tools**. **The Perks of Working for arenaflex** At arenaflex, we offer a range of benefits and perks to support your career growth and well-being. These include: * **Competitive salaries**. * **Medical, dental, and vision coverage**. * **Disability coverage**. * **Employer-paid life insurance**. * **Mental health resources**. * **401(k) plan**. * **Fully paid parental leave program**. * **Generous PTO**. * **Flexible work schedules**. * **Remote work opportunities**. * **Paid company holidays**. * **arenaflex Quiet Fridays (No non-essential internal meetings scheduled)**. * **A casual dress work environment**. **Disclaimer** arenaflex is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors, including experience, skills, certifications, and overall fit for the role. If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process. **Apply Now** If you're passionate about creating better work experiences for people everywhere and have the skills and experience to succeed in this role, we encourage you to apply. Join the arenaflex team and be a part of a culture that's helping people everywhere love where they work. Apply for this job