Job Description
At arenaflex, we're revolutionizing the way people experience safety and security. As a Customer Service & Safety Agent II, you'll be part of a dynamic team that's dedicated to providing world-class care and support to our members. If you're passionate about helping others and want to be part of an elite community of security agents, we want to hear from you! **About arenaflex** arenaflex is a cutting-edge personal security platform that's redefining the way people stay safe. Our 24/7 Personal Security Agents are just a tap away in our app, ready to help with any safety need. We're committed to providing accessible, on-demand personal security that's tailored to each member's unique needs. **Our Mission** Our mission is to reimagine what it means to feel safe. We believe that every life should be lived fully, confidently, and without fear. That's why we're dedicated to providing a personalized safety experience that's second to none. **What You'll Do** As a Customer Service & Safety Agent II, you'll be responsible for providing best-in-class care and support to our members. You'll: * Develop a strong understanding of our app and personal security services * Welcome and orient new members on how to use Bond * Support our members throughout their Bond member experience and assist them with any potential safety situations * Provide best-in-class care and support via video, phone, email, and chat to our members as they have inquiries about our product and services, billing, general use, etc. * Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully * Provide a valuable and meaningful experience for our members by being attentive to their needs * Document, process, record, and report information in verbal, written, and electronic form, either in real-time or post-incident **Who You Are** We're looking for passionate and proactive individuals who are energized by helping people. You'll have: * Experience or interest in member/customer support, and in working for an organization with a dedication to helping others * Flexibility in your schedule preference to include weekends, evenings, and some holidays (we run a 24x7x365 operation to provide around-the-clock safety and security for our members) * The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate * The ability to pick up on auditory cues with varying rates of volume intensity * The ability to remain seated for extended periods of time * The ability to successfully complete a thorough background and reference check * Preferred - Enrolled or completed an Associate's or bachelor's program or military service * Preferred - 2+ years in a security or armed security role **Why You Should Join Us** * You'll have the opportunity to support our members as they use our impactful and critical service * Growth and development opportunities to advance your career - as we grow as a startup, we strive to promote from within - in fact, 78% of our promotions in our Command Centers have been from internal team members! * Competitive hourly wage rate (starting at $20-$22 per hour) * Quarterly performance bonuses and cash awards for perfect attendance! * Medical, Dental, Vision - the works! **What You'll Need** This role may be a hybridized role with the potential of operating 10%-20% from home. If/when operating from home, you will need the following: * High-Speed Broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!) * For the Online Interview: + Windows-based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available + Working High-Definition web camera + Well-lit, dedicated, and quiet area from where to work without interruption or distraction. Must have a neutral visual or neutral virtual background + Workspace large enough to accommodate two monitors and a notebook computer + The ability to train on an FTE schedule from 8:00-5:00pm for up to 4+ weeks + The ability to work multiple shifts: daytime, evening, overnight **Total Rewards** As a high-tech security start-up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects, and find opportunities to lead in your day-to-day experience. We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow. At arenaflex, You'll Enjoy: * Health insurance premiums for all full-time team members are covered at 80% for you and your dependents (FTE) * Stock option grants * Quarterly bonuses for full-time team members * Generous time off and sick time benefits * Discounted gym memberships * Remote Working Options - depending on your role at arenaflex, you will have the option of working remotely (USA, Globally), or a combination **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and value diversity at our company. All applicants will be considered without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), sexual orientation, age, marital status, veteran status, or disability status. **Bond Maintains a Drug-Free Workplace** arenaflex maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law. **Apply Today!** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job