Job Description
Senior Principal, Clinical Informatics Job Summary: The Clinical Informatics (Senior Principal) owns accountability for one or more workflow-integrated clinical decision support (CDS) solutions across care settings and serves as the clinical informatics authority across the product lifecycle, ensuring solutions are effectively designed, delivered, and adopted within healthcare technology environments. This role leads workflow design, upgrade advisory, and delivery oversight to ensure CDS solutions are effectively designed, delivered, implemented, and adopted across diverse customer environments. The individual serves as a workflow domain expert across multiple clinical areas and brings deep, experiential knowledge of clinical workflows, system build, and integration. In addition to customer-facing advisory work, this role is responsible for end-to-end delivery coordination of embedded solutions to vendor partners and customer environments, driving timelines, managing dependencies, resolving blockers, and ensuring high-quality release execution across product, content, and informatics teams. As a senior-level individual contributor, this role operates with a high degree of autonomy, influences cross-functional and customer decision-making, and serves as a trusted authority in complex workflow and delivery scenarios. The role represents the clinical informatics domain internally and externally, acting as a central point for customer understanding and workflow expertise. This individual partners closely with product, digital content, sales, customer-facing teams and vendor partners to ensure solutions meet customer needs and are successfully delivered and adopted. The role primarily focuses on guiding customers through workflow changes and upgrades rather than acting as a primary implementation resource; however, it owns hands-on workflow design and system configuration for select integrated solutions and provides informatics leadership to support implementation efforts as needed. The Senior Principal also mentors team members, contributes to the development of informatics talent, and helps strengthen clinical informatics capability across the organization. Responsibilities Customer Focus · Maintains deep understanding of clinical workflows, customer use cases, and care delivery environments across multiple care settings · Leads customer discussions on workflow design, upgrades, and adoption of integrated workflow solutions · Guides customers in understanding workflow and content changes across releases · Serves as escalation point for complex workflow and integration issues · Builds and maintains strong customer and vendor relationships · Supports Sales and Commercial teams with workflow expertise · Partners with Patient Education and other solution areas to support integrated workflows Data-Driven Decision-Making & Analysis · Uses customer feedback and workflow insights to guide decisions · Identifies key indicators of workflow adoption and customer success · Balances competing priorities across delivery and product constraints · Apply structured problem-solving approaches in ambiguous environments · Supports development of KPIs tied to workflow adoption and outcomes Go to Market & Product Lifecycle Support · Partners with Product, Marketing, and Sales to support go-to-market planning · Contributes clinical workflow expertise to product positioning and messaging · Supports customer adoption planning and upgrade readiness · Participates in business planning and aligns execution with customer needs Product Delivery & Development Lifecycle · Leads workflow design and validation across the workflow-integrated clinical decision support (CDS) solutions product lifecycle · Drives end-to-end delivery coordination across product, digital content and informatics teams · Ensures release readiness and high-quality delivery · Provides workflow guidance to customer analysts and technical teams · Supports implementation as a secondary informatics resource · Owns hands-on workflow design and configuration for select integrated solutions Strategy & Clinical Informatics Leadership · Serves as the clinical informatics authority across assigned CDS solutions · Provides workflow-driven input into product strategy and roadmap discussions · Identifies opportunities to improve workflow integration and adoption · Ensures product decisions reflect real-world clinical workflows Cross-Functional Collaboration · Partners with Product Management, development, and content teams · Supports go-to-market efforts through customer insight and workflow expertise · Drives alignment across cross-functional teams to support delivery and adoption Technical Skills · Demonstrates strong understanding of clinical workflows, systems, and integration approaches · Applies knowledge of system build and data structures · Engage effectively with product and development teams · Maintains awareness of emerging technologies · Maintains hands-on familiarity with system configuration Leadership & Team Development · Mentors Clinical Informatics Principals and Analysts · Elevates workflow design and delivery practices across the team · Contributes to hiring and onboarding of informatics talent Competencies Personal Capability · Takes ownership of professional development and domain expertise · Applies structured problem-solving to complex workflow and delivery challenges · Identifies risks and opportunities early and drives appropriate action · Brings innovative thinking to workflow design and customer solutions Interpersonal Skills · Communicates complex workflow and technical concepts clearly · Builds strong relationships with customers, vendors, and internal stakeholders · Collaborates effectively across cross-functional teams · Influences decision-making through expertise and credibility Focus on Results · Drives delivery outcomes aligned with customer needs and product goals · Maintains accountability for execution and follow-through · Balances speed, quality, and risk in delivery decisions · Supports successful release execution and customer adoption Experience and Education Suggested Minimum Years of Experience: 8–10 years Critical Experiences: · Deep expertise in clinical workflow design across multiple care settings · Hands-on experience with system build, workflow design, and integration · Experience working directly with customers on implementations, upgrades, and workflow optimization · Experience leading or coordinating delivery of complex, workflow-integrated solutions · Experience managing complex issues, escalations, and cross-functional coordination · Experience building strong customer relationships that inform product and delivery decisions Education to Qualify: Bachelor’s degree required. Clinical background strongly preferred, with experience in direct patient care or clinical workflow design (e.g., nursing, allied health, or clinical informatics) Advanced degree in clinical informatics, healthcare, or related field preferred. U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. 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