Job Description
Join arenaflex, a leading provider of innovative solutions for homeowners, as a Customer Service Associate I (Remote) and play a vital role in making the dream of homeownership possible for our customers. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and providing support to our valued clients. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that is dedicated to helping individuals achieve their goal of homeownership. Our purpose is simple: we believe that everyone deserves the opportunity to own a home, and we are committed to making that dream a reality. As a team member, you will be part of a collaborative and inclusive environment that values diversity, equity, and inclusion. **Why Choose arenaflex?** At arenaflex, we pride ourselves on our relaxed and casual work environment, which reflects our commitment to work-life balance and employee well-being. We are passionate about doing right by our customers and our employees, and we strive to create a workplace that is both supportive and challenging. **Discover the Benefits** As an arenaflex team member, you will enjoy a comprehensive benefits package that includes: * Team member mortgage loan program and down payment assistance program * Student Debt Repayment program * Tuition reimbursement * Paid time off and paid holidays * Market-based health insurance for medical, dental, and vision * Flexible spending accounts for eligible childcare expenses * Cooper Climbers: an in-house program with built-in career advancement pathways **In Your Typical Day, You Will:** * Answer 40-50 inbound/outbound (dialer) calls a day * Assist customers with payment options, escrow items, and any general mortgage information * Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR * Assist customers that are 30 days or less due on their mortgage payment **Qualifications:** * 6 months or more with customer service experience * 6 months or more with call center experience **Additional Details:** * Hourly rate is $15.00 an hour * Eligible for monthly bonus and incentive rewards! * Must reside within 60 miles from office location * Comprehensive 6-week paid virtual training – equipment is provided * Attendance is required for the first 90 days of training is required. * Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm. * Work schedule after training will align with these business hours **Apply Now and Join Our Team!** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Associate I (Remote) at arenaflex, you will have the chance to grow your career, develop new skills, and make a meaningful contribution to our mission. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job