Job Description
Grubhub is a leading online food ordering company that champions restaurants across the nation. They are seeking an organized and detail-oriented Enterprise Onboarding Specialist to manage the onboarding process for new enterprise partners, ensuring a seamless experience from initial contact to successful activation. Responsibilities Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success Skills At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support Experience working with enterprise-level accounts is a plus Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners Proven ability to build rapport and trust with external stakeholders quickly Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy Familiarity with Salesforce, AWS Voice, and Jotform Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision Benefits Equity 401K Multiple medical, dental, and vision plans Company Overview Grubhub is an online platform that connects customers with local restaurants. It is a sub-organization of Wonder. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is