Job Description
Note: The job is a remote job and is open to candidates in USA. Klaviyo is a company that empowers creators to own their destiny through accessible and actionable first-party data. They are seeking an Inbound Growth Specialist to manage high volumes of inbound demo requests and free accounts, ensuring a seamless customer experience from initial contact to purchase. Responsibilities Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities Do targeted business discovery to understand goals, urgency, and fit Qualify in or out efficiently, so you know where to double‑down and where to quickly move on Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics Navigate a high volume of incoming product and sales related inquiries via phone and email Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value Conduct consultative qualification of prospects, and provide demonstrations of the platform Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints Demonstrate substantive knowledge of e-commerce, SMS and email marketing Perform other related duties as assigned Skills Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.) Have a BA/BS or equivalent Excited, motivated, and inspired by exceeding goals and continuously learning Thoughtful, engaging, energetic, and a self-initiator Experience or the ability to operate in a fast-paced, high-volume environment Detail-oriented with strong time management and prioritization skills Excellent written and verbal communication skills Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions 6 months+ experience in business development is a plus, but not required Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus Benefits Participation in the company’s annual cash bonus plan Variable compensation (OTE) for sales and customer success roles Equity Sign-on payments A comprehensive range of health, welfare, and wellbeing benefits based on eligibility Company Overview Klaviyo is an automation and email platform designed to help grow businesses. It was founded in 2012, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Klaviyo has a track record of offering H1B sponsorships, with 9 in 2026, 47 in 2025, 29 in 2024, 24 in 2023, 27 in 2022, 21 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.