Job Description
Are you a customer service enthusiast with a passion for sales and leadership? Do you thrive in fast-paced environments and enjoy making a difference in people's lives? If so, we invite you to join arenaflex as a Part Time Customer Service/Sales Lead. In this exciting role, you'll have the opportunity to work with a dynamic team, drive sales growth, and provide exceptional customer experiences. **About arenaflex** arenaflex is a rapidly growing retail brand that values its customers, employees, and the communities it serves. We're committed to creating a positive and inclusive work environment where our associates can grow and thrive. With a strong focus on customer satisfaction, we strive to provide a unique shopping experience that sets us apart from the competition. **Overview of the Role** As a Part Time Customer Service/Sales Lead, you'll play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive store environment. You'll work closely with the Assistant Store Manager and Customer Service Supervisor to ensure that our customers receive exceptional service and support. Your primary objectives will include: * Modeling arenaflex's core values and philosophy, and setting a positive example for the rest of the receiving team * Driving improvements in friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers * Maintaining a clean and orderly front-end area, troubleshooting issues with registers and transactions * Coordinating meal and break periods and monitoring schedule adherence **Key Responsibilities** * Model arenaflex's core values, philosophy, and back-of-house standards and execute strategies for the receiving team * Drive improvements in friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers * Maintain a clean and orderly front-end area, troubleshoot issues with registers and transactions * Coordinate meal and break periods and monitor schedule adherence * Collaborate with the Assistant Store Manager and Customer Service Supervisor to resolve customer complaints and issues * Develop and implement strategies to improve sales growth and customer satisfaction * Provide training and coaching to associates on customer service and sales techniques * Analyze sales data and customer feedback to identify areas for improvement **Requirements** * Availability for a flexible work schedule that may include early mornings, evenings, weekends, and holidays as needed * Physical ability to lift and transport boxes exceeding 40 lbs. and be comfortable standing and walking for extended periods * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to maintain a positive and professional attitude in a dynamic retail environment **Benefits and Perks** * Competitive wage and flexible hours * Associate discount * Part-time associates may be eligible for arenaflex's benefits package, which includes medical coverage and a 401(k) plan * Paid time off and paid holidays * Paid sick time in accordance with applicable law * Opportunities for career growth and professional development * Collaborative and supportive work environment **Why Join arenaflex?** * arenaflex is a rapidly growing retail brand with a strong focus on customer satisfaction and employee development * We offer a competitive wage and flexible hours, as well as opportunities for career growth and professional development * Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work * arenaflex is an equal opportunity employer committed to workplace diversity and inclusion **How to Apply** Ready to join arenaflex and elevate your career? Click the "Apply Now" button below to submit your application. We look forward to hearing from you! Apply for this job