Job Description
At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business, we consider our employees and clients part of an extended family, fostering a culture of teamwork, dedication, empowerment, and work-life balance. We're a multi-state operation with over 650 employees, and we're committed to providing an optimal atmosphere for career growth and achievement. **Job Summary:** We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote work-from-home environment. As a key member of our customer service team, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, and recording any abusive or extraordinary calls. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. **About arenaflex:** arenaflex is a highly regarded technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex operations. With a strong emphasis on work-life balance, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. **Key Responsibilities:** * Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations * Categorize all calls received in one of the categories provided * Record any abusive and/or extraordinary calls * Maintain a general understanding of policies and procedures * Possess strong oral and written communication skills * Knowledgeable in modern office practices, procedures, and equipment * Exhibit excellent interpersonal skills using tact, patience, and courtesy **Requirements:** * High School Diploma or equivalent required * At least one year prior experience in an area of service delivery, customer service, call center technology, or related field * Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad * Must be able to type a minimum of 35 WPM (a typing test will be administered during the interview process) * Basic knowledge of Microsoft Office * Fluent in English and Spanish is a must **Virtual Work Requirements:** * Quiet and distraction-free place in your home to work at a desk/table * Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) (NO dial-up, satellite, pre-paid internet, or cellular hotspots) * Smartphone with Android OS or iPhone for user authentication **Training and Support:** * Self-directed training, allowing you to read materials and complete training modules at your own pace * Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance **Compensation and Benefits:** * Competitive hourly rate of $14.50 * Full-time day shifts only (between 10am CST and 10pm CST), including at least one weekend day * Comprehensive benefits package, including medical, dental, vision, and 401(k) * Paid Time Off (PTO) accrual on your first day * Health Club Reimbursements * Career Growth Opportunities * Exciting, fun, and supportive virtual work environment * Coworkers who feel like family; we celebrate you! **Perks:** * Work from Home! * 3-week virtual paid training * Set schedule * Medical, dental, vision after 30 days of enrollment for all Full-time employees * 401(k) * Paid Time Off (PTO) accrual on your first day! * Health Club Reimbursements * Career Growth Opportunities * Wear Your PJs, Fuzzy Socks, Slippers, or Flip Flops To Work * Exciting, Fun, and Supportive Virtual Work Environment * Coworkers Who Feel Like Family; We Celebrate You! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and a drug-free workplace. We welcome veterans and their spouses. **How to Apply:** If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please visit our website to submit your application. Apply for this job