Job Description
The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm. A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value CORE RESPONSIBILITY Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio. KEY RESPONSIBILITIES • Drive a closed-loop feedback system between claims, risk control, and placement. • Align Series claims and risk control teams under a consistent casualty framework. • Partner with risk control to prioritize interventions based on severity drivers. • Embed claims insights into client risk control strategies. • Deliver a combined claims + risk control value proposition to clients. • Identify systemic loss drivers and deploy coordinated risk control initiatives. • Translate claims trends into targeted, measurable risk control actions. • Serve as senior escalation point for complex, high-severity casualty and product recall claims. • Maintain senior-level relationships with carrier claims leadership. • Support E&O mitigation through disciplined claims governance and documentation standards. • Develop and deliver national claims training and thought leadership. • 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment. • Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred. • Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred. • Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes. • Demonstrated ability to lead claims advocacy at a national or enterprise level. • Experience working across matrixed organizations with multiple business units. • Strong communication, negotiation, and stakeholder management skills. • Experience integrating claims insights with risk control, analytics, and placement strategies. SUCCESS METRICS • Reduction in loss frequency and severity through coordinated claims and risk control initiatives. • Increased client adoption of integrated casualty strategies (claims + risk control). • Improved outcomes on key loss drivers (auto, GL severity, litigation trends). • Stronger alignment between claims strategy, risk control, and placement decisions. • Increased producer and client confidence in claims advocacy. Open to remote locations. #LI-JM