Job Description
Are you a customer service enthusiast looking for a role that offers flexibility, stability, and a calm work environment? Do you prefer working with text-based communication over phone calls? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, where you'll provide top-notch support to our customers through live chat and email. **About arenaflex** arenaflex is a leading subscription-based home wellness brand that's revolutionizing the way people live healthier, happier lives. Our mission is to empower individuals to take control of their well-being, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's passionate about providing personalized support to our customers. **Your Core Responsibilities** As a Full Stack Customer Service Representative, you'll be responsible for: * Handling customer inquiries through chat and email using our browser-based dashboard * Resolving order issues, subscription updates, and billing concerns using templates * Escalating technical issues to Tier 2 teams when needed * Maintaining accurate summaries for each conversation * Delivering consistent, friendly communication across multiple tickets **Why This Role Is Ideal for Non-Phone Job Seekers** You're looking for a customer service role that's perfect for non-phone job seekers because: * You prefer quiet, focused work over phone calls * You want a structured job with real pay, not gig apps * You need the flexibility to choose your schedule * You value a job with no surprises, no meetings, and clear expectations **What You'll Need to Get Started** To succeed in this role, you'll need: * A laptop or desktop computer with Chrome * Stable internet (10 Mbps minimum) * Typing speed of 45 WPM or faster * English fluency and a calm, helpful tone * Strong attention to detail and time management **Pay & Scheduling Details** * Starting at $25/hour * Raise eligibility to $30–$35/hour after 30 shifts with positive customer satisfaction and resolution reviews * Shift blocks are self-selected each week. Choose mornings, evenings, overnights, or weekends. Minimum: 15 hours/week. **Training Program** Our comprehensive training program includes: * 2 hours of onboarding video modules * 3 practice chat/email tickets with guidance * First shift monitored by QA lead * Go live in 3–5 business days **Example Shift Breakdown** You work a 5 PM–10 PM shift. You help a user reset their password, update billing for a subscription, and track a package with a delayed delivery. Each issue is solved with calm written messages and logged in the system. You close 22 tickets in 5 hours—all text-based. **What Team Members Say** "I needed a non-phone job that paid hourly and let me work nights. This role checks every box." – Sasha R., Boston, MA "No phones, no sales, no pressure. It's smooth and steady support work anyone can learn." – Vinay M., Bengaluru, IN **FAQs** * Will I ever be required to make or take calls? + Never. This job is 100% chat and email only. * Do I need support experience? + No. This is beginner-friendly with full training. * Can I work part-time only? + Yes. The role is fully flexible with a 15-hour minimum. **Apply Now – Support People Without Ever Picking Up a Phone** Click the Apply Now button to apply for one of the top-rated customer service jobs remote non phone available today. Train fast, get paid weekly, and work in total peace. Apply for this job