Job Description
At arenaflex, we're on a mission to revolutionize the telecommunications industry by providing exceptional customer support and innovative solutions. As a Telecommunication Customer Support Specialist, you'll play a vital role in representing arenaflex as the main operations contact for our existing and new customer base. If you're a seasoned professional with a passion for delivering top-notch customer service, we want to hear from you. **About arenaflex** arenaflex is a leading provider of telecommunications services, dedicated to empowering businesses and individuals with cutting-edge technology and unparalleled support. Our team is comprised of industry experts who share a common goal: to exceed customer expectations and drive growth through innovation. As a Telecommunication Customer Support Specialist, you'll join a dynamic and collaborative environment where your skills and expertise will be valued and nurtured. **Key Responsibilities** As a Telecommunication Customer Support Specialist, your primary responsibilities will include: * Representing arenaflex as the main operations contact for our existing and new customer base * Managing and supporting customers through various channels, including new orders, MAC orders, move orders, complex orders, and disconnect orders * Resolving billing ticket issues and trouble tickets in a timely and efficient manner * Escalating and monitoring outages to ensure prompt resolution * Project managing all orders through completion, including voice and data migrations * Building inventory records utilizing customer service records (CSRs) * Implementing projects to local and interexchange (IXC) telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies * Reviewing telecom order packages, submitting to carriers, and managing projects through installation **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * 10+ years of high-level experience in a related field operations within a telecommunications company * Excellent customer service skills and interpersonal skills * Advanced level skills in MS Office, with a focus on Excel * Ability to work under pressure and multitask * Proactive, self-motivated, and determined attitude * Customer-focused with an eagerness to engage when issues are encountered * Strong problem-solving skills and ability to think critically * Excellent communication and issue resolution skills **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex * Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies * Ability to understand, analyze, and explain Telco USOCs on CSRs * Experience with project management tools and software **What We Offer** As a Telecommunication Customer Support Specialist at arenaflex, you can expect: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and collaborative work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative solutions * A comprehensive training program to ensure your success **Work Environment** As a remote worker, you'll have the flexibility to work from the comfort of your own home or office. arenaflex provides a virtual office environment, complete with the necessary tools and resources to ensure your success. **How to Apply** If you're a motivated and customer-focused professional with a passion for telecommunications, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Contact Information** arenaflex [insert contact information] **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job