Job Description
Remote ACA Customer Support Specialist (Licensed) – $20–$25/hr We’re looking for an experienced ACA Customer Support Specialist to join our team in a fully remote, non-sales role. This position is focused on supporting agents in real time — not selling. If you know ACA, Sherpa, and dialers inside and out, and enjoy helping others perform at a high level, this is a great fit. What You’ll Do Provide real-time support to agents during live calls Answer questions related to ACA eligibility, enrollments, and plan details Assist with Sherpa quoting and application troubleshooting Help agents navigate the TLD Dialer and system issues Support agents via Slack in a fast-paced environment Help resolve issues with applications, AOR, and submissions Assist with onboarding support and basic training when needed Requirements Active Health Insurance License (Required) Strong experience with: • Sherpa (Hello Sherpa) • TLD Dialer • Slack (or similar platforms like Teams) Solid understanding of ACA (Marketplace, SEP, enrollments) Ability to multi-task and respond quickly in real time Strong communication and problem-solving skills Comfortable working fully remote Compensation $20–$25/hour (based on experience) Full-time, remote position Opportunity for growth within operations Who This Is For Someone who knows ACA inside and out Doesn’t want to be on the phones selling Enjoys helping agents succeed and solve problems quickly Thrives in a fast-paced, team-oriented environment Pay: $20.00 - $25.00 per hour Benefits: • Work from home Work Location: Remote