Job Description
At arenaflex, we're revolutionizing the way data is processed and clients are supported. As a seasoned professional, you'll have the unique opportunity to blend high-volume data entry with precision typing and client support coordination in a flexible, part-time or full-time capacity. With entirely self-scheduled hours to match your peak performance times, you'll be able to juggle numeric data input and transcription projects while serving as the primary liaison between clients and our data/typing teams.
- *About arenaflex**
arenaflex is a forward-thinking organization that's pushing the boundaries of data processing and client support. Our innovative approach has earned us a reputation as a leader in the industry, and we're committed to providing our clients with exceptional service and our team members with opportunities for growth and development. As a Remote Data Entry & Typist Support Coordinator, you'll be an integral part of our operations team, working closely with colleagues across data science, customer success, and IT to deliver seamless service.
- *Key Responsibilities**
As a Remote Data Entry & Typist Support Coordinator, you'll be responsible for:
- Dual Data Processing: Enter transactional data (orders, shipping logs) and transcribe client audio into finalized documents, maintaining separate accuracy KPIs for each function.
- Client Intake & Briefing: Host short video or chat-based briefing sessions with new clients to gather project requirements, deadlines, and style preferences.
- Project Coordination: Assign tasks to specialized data entry and typist teams, monitor progress via our project management suite (Jira, Monday.com), and ensure on-time delivery.
- Quality Checks: Perform second-tier reviews on both numeric datasets and transcribed documents, applying checklists to guarantee 99%+ accuracy.
- Reporting & Feedback: Generate weekly status reports for clients, highlight deliverables, and implement client feedback loops to refine processes.
- Training & Documentation: Develop process guides, create tutorial videos, and lead quarterly Skill Sharpen webinars for the operations team.
- *Qualifications**
To be successful in this role, you'll need:
- An Associate degree or higher; certifications in Office Technology or related fields a plus.
- 2+ years of combined data entry and transcription experience.
- Strong interpersonal skills comfortable conducting client briefings and debriefs virtually.
- Proficiency in spreadsheet software, CRM platforms, and audio editing tools (Express Scribe, Audacity).
- Excellent multitasking, prioritization, and written communication skills.
- Quiet, dependable home office setup with robust internet connectivity.
- *Why You'll Love This Job**
As a Remote Data Entry & Typist Support Coordinator, you'll have the opportunity to:
- Build a versatile portfolio spanning quantitative data and qualitative transcription ideal for future managerial roles.
- Develop your client relations skills by serving as the face of our support operations.
- Enjoy autonomy and flexibility in managing your own schedule and workload.
- Partner closely with colleagues across data science, customer success, and IT to deliver seamless service.
- Have clear pathways into roles like Operations Lead, Client Success Manager, or Data Services Specialist.
- *Benefits & Perks**
At arenaflex, we're committed to providing our team members with a comprehensive benefits package, including:
- Competitive Compensation: $18-$24 per hour for entry-level; $24-$30 per hour for midlevel, based on experience and scope.
- Incentive Programs: Quarterly client satisfaction bonuses up to 8% of base earnings.
- Paid Time Off: Up to 12 days of PTO in your first year plus 8 paid holidays; additional PTO for tenure milestones.
- Wellness & Development: $100 monthly stipend for wellness, plus $500 annual learning budget for courses or certifications.
- Culture & Connection: Weekly virtual Watercooler Chats, monthly cross-team challenges, and an annual all-hands retreat (travel included for full-time).
- *How to Apply**
If you're organized, client-centric, and enjoy shifting between data and transcription tasks, we want to hear from you! Please submit your resume along with a brief overview of a past project where you juggled multiple data and typing responsibilities successfully.
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