Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Part-Time Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're a problem-solver with a passion for delivering exceptional service, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is valued and respected every day. We're proud to offer a flexible and supportive work environment that allows our associates to thrive and grow in their careers.
- *Job Summary**
As a Part-Time Customer Service Advisor, you'll be responsible for handling high-volume calls and providing exceptional support to our customers. You'll work from the comfort of your own home, enjoying the flexibility of a remote work arrangement. We're looking for a compassionate and patient individual with excellent communication and problem-solving skills to join our team.
- *Key Responsibilities**
- Handle inbound calls from customers with inquiries about their recent purchases
- Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Use your problem-solving skills to find quick solutions and resolve any issues
- Help de-escalate frustrated customers with empathy and professionalism
- Occasionally assist with upselling or cross-selling when appropriate and necessary
- *Why You'll Love Working With Us**
- Remote work: Enjoy the flexibility of working from home in your secured workspace
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- Supportive Team Environment: Work with people who have your back
- Opportunities for growth and development: We're committed to helping our associates grow and develop in their careers
- *Requirements**
- 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
- *We Are Not Currently Hiring in the Following Geographies**
- States: AK, CA, HI, MA, IL, MT, & NY
- Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- *Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
- *Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
- *Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
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