Experienced Customer Service & E-Commerce Supervisor – Full Time Opportunity at arenaflex

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're more than just a grocery store – we're world-changers. Our purpose is to nourish people and the planet, and we're looking for talented individuals to join our team. As a Customer Service & E-Commerce Supervisor at arenaflex, you'll play a critical role in supporting our checkout experience and grocery delivery & pickup programs. If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you.

*About arenaflex**

arenaflex is a leading grocery store chain that's committed to making a positive impact on our communities and the environment. We're dedicated to improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, and alleviating poverty in developing countries. Our team is passionate about creating meaningful change, and we're looking for like-minded individuals to join us on this journey.

*Job Responsibilities**

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for:

Delivering outstanding customer experience and holding all Team Members accountable for delivering exceptional service
Establishing clear expectations for balancing in-store customer service and completing online orders
Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks, and balancing the needs of all customers
Seeking awareness of relevant competitors and industry trends
Ensuring an effective and efficient response to customer questions, requests, and/or concerns
Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
Maintaining Team Member safety and security standards
Ensuring compliance with relevant regulatory rules and standards
Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
Maintaining cleanliness of workspaces, including staging areas and coolers
Maintaining security of equipment, e.g., MSRs, phones, currency counters
Proactively identifying process improvement opportunities
Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

*Job Skills**

To succeed in this role, you'll need:

Ability to perform task management, balancing dynamic customer flows
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
Excellent interpersonal, motivational, team-building, and customer relationship skills
Capability of teaching others in a positive and constructive manner
Proficiency with email, Microsoft Office, and operations-related applications

*Qualifications**

12+ months retail experience

*Physical Requirements/Working Conditions**

Must be able to lift 50 lbs
In an 8-hour workday: standing/walking 6-8 hours
Hand use: Single grasping, fine manipulation, pushing, and pulling
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA-approved cleaning chemicals
Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment
Ability to work a flexible schedule, including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

*Why Join arenaflex?**

At arenaflex, we offer a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

*How to Apply**

If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you. Apply now to join our team at arenaflex!