Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of upselling and cross-selling? If so, we invite you to join arenaflex's dynamic team as a Seasonal Customer Service Agent in our Remote OCCC (Customer Contact Center). As a key member of our team, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.
- *About arenaflex**
arenaflex is a global leader in pest control services, with a rich history dating back to 1901. As the largest subsidiary of a NYSE-listed company, we have consistently demonstrated consecutive years of improved earnings, serving over 2 million customers worldwide. Our commitment to delivering exceptional customer experiences, combined with our innovative approach to pest control, has made us the industry leader in our field.
- *The Role**
As a Seasonal Customer Service Agent, you will be responsible for providing top-notch service to our valued customers, while identifying opportunities for upselling and cross-selling. Your primary duties will include:
- Working remotely from your home office, equipped with the necessary computer and equipment provided by arenaflex
- Supporting our field's peak season, which starts building around February
- Managing customer relationships to ensure best-in-class service
- Identifying opportunities for cross-selling and up-selling
- Assisting customers with remedies to retain business
- Reaching out to customers with unpaid debt and attempting to collect
- Resolving billing and customer credit issues
- Scheduling new termite inspections
- Making outbound welcome calls to new customers
- Utilizing gamification tools to measure performance
- *What We Offer**
- Variety of schedules, including nights, weekends, and holidays
- Four-week quality training program, equipping you with the skills and knowledge to succeed
- Gamification methods to measure performance and increase engagement virtually
- Competitive pay and incentives, including $16.73 per hour plus 3% sales commission
- 401(k) plan with company match, employee stock purchase plan
- Opportunities for regular, full-time employment based on business needs
- *Why Join arenaflex?**
- We are a financially stable and growing company, with a rich history and a commitment to innovation
- Our Contact Center is a high-energy, fun, and collaborative work environment with strong management
- We offer a range of benefits, including competitive pay, incentives, and opportunities for career growth
- *Qualifications**
To be considered for this role, you will need:
- High School/GED
- 1-2 years of customer service experience, either within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
- *Essential Skills and Competencies**
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as empathy
- Ability to prioritize tasks and manage time efficiently
- *Career Growth Opportunities and Learning Benefits**
As a Seasonal Customer Service Agent, you will have the opportunity to:
- Develop your skills and knowledge through our comprehensive training program
- Work in a fast-paced, dynamic environment with opportunities for growth and advancement
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Participate in gamification methods to measure performance and increase engagement virtually
- *Work Environment and Company Culture**
Our Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide.
- *Compensation, Perks, and Benefits**
We offer competitive pay and incentives, including $16.73 per hour plus 3% sales commission. Our benefits package includes a 401(k) plan with company match, employee stock purchase plan, and opportunities for regular, full-time employment based on business needs.
- *How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link provided, and join our team of dedicated professionals who share your commitment to excellence.
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
- *Apply Now!**
Don't miss this opportunity to join our dynamic team and take your career to the next level. Apply now and become an arenaflex Pro!
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