Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, ensuring their satisfaction, and driving business growth. If you're passionate about making a difference in people's lives and have a knack for providing exceptional customer service, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of pest control and home builder services, with a strong presence in the industry. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee development. Our unique Taexx built-in pest control system during a home's construction sets us apart from the competition, and our Women's Leadership Initiative inspires, empowers, and assists in the professional development of women in the workplace.
- *Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
- Regularly communicating with internal and external customers of arenaflex Pest Defense
- Providing information to prospects and initiating new service
- Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
- Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
- Resolving customer problems with invoices and billing questions
- Conducting telephone conversations with customers about issues surrounding their service in a professional manner
- Entering service-related notes in system software
- Providing general marketing information to prospects and customers as requested
- Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintaining customer files on computer and in filing system
- Validating technician paperwork for completeness and accuracy
- Filing Technician paperwork in customer files
- Updating notes in system with technician and other employee customer information
- Printing, distributing, and reviewing service tickets for technicians
- Having a basic knowledge of technician's job and processes of company's treatment processes
- Properly following arenaflex Pest Defense telephone etiquette procedures
- Ability to calm and diffuse angry customers
- Escalating appropriate inquiries or problems to managers
- Collecting and reconciling payments received by technicians
- *Perks and Benefits**
- Competitive pay ($33,000 - $35,000 annually)
- Comprehensive benefits package including medical, dental, vision
- Company-paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Opportunity to advance within the company
- Recognition for a job well done
- Friendly work environment
- Employee referral bonuses
- Opportunity for professional growth and respect that comes from working for an industry leader
- *Why arenaflex?**
- arenaflex is the #1 pest management company to homebuilders
- Currently performs more than 2,000,000 services a year
- The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession-resistant line of business
- Women's Leadership Initiative at arenaflex inspires, empowers, and assists in the professional development of women in the workplace
- *Qualifications**
- Minimum Requirements: + Must have 1 year of previous customer service experience+ Entry-level customer service skill and technique+ Basic/entry-level understanding of computers+ Entry-level skill on use of company telephone features and how to use them+ Must be 18 years or older with a high school diploma or GED
- *Physical Demands / Working Environment**
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
If you're passionate about delivering exceptional customer service and have a knack for making a difference in people's lives, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story!
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