Experienced Customer Service Representative – Contact Center Operations in Champlain, NY

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative in our Champlain, NY office, you'll play a vital role in providing top-notch support to our valued customers, ensuring their needs are met, and their issues are resolved promptly and professionally.

*About arenaflex**

arenaflex is a leading provider of innovative solutions in the contact lens industry. Our mission is to empower individuals to take control of their eye health and vision, while providing exceptional customer service and support. We're committed to fostering a culture of inclusivity, diversity, and growth, where our employees feel valued, empowered, and motivated to excel.

*Job Description**

As a Customer Service Representative, you'll be the face of arenaflex, interacting with customers through various channels, including phone, email, and live chat. Your primary responsibilities will include:

Responding to incoming calls and emails from customers, addressing their inquiries, and resolving their issues in a timely and professional manner.
Making outbound calls to follow up with customers on their issues or concerns.
Completing special projects as directed by management, ensuring timely and accurate completion.
Utilizing various technologies, such as email and live chat, to engage with customers and provide support.
Representing arenaflex in a professional, positive, and enthusiastic manner, embodying our company values and mission.

*Requirements**

To succeed in this role, you'll need:

A high school diploma or equivalent, with a proven track record of customer service experience.
Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
Basic working knowledge of Microsoft Office, including Excel and Word, as well as web browsers such as Firefox and Chrome.
The ability to work in a fast-paced, dynamic environment, with a high level of energy and enthusiasm.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
A willingness to learn and adapt to new technologies and processes.
Fluency in French is a plus, but not required.

*Preferred Qualifications**

Previous experience in a high-volume call center or customer service environment.
A degree in a related field, such as business, communications, or customer service.
Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM).
Experience with CRM software, such as Salesforce or Zendesk.

*Benefits and Perks**

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

401(k) matching, with a 1% employer contribution.
Dental insurance, with a range of coverage options.
Health insurance, with a variety of plans to suit your needs.
Paid time off, including 6 paid holidays and 5 paid sick days.
Paid vacation, with opportunities for advancement and professional growth.
Medical insurance through Excellus BC/BS.
Dental Insurance through The Business Council of NYS.
AFLAC Employee paid Insurance (Cancer, Life, Accident, Dental & Disability Insurance).
Annual merit-based raises.
Room for advancement, with opportunities for career growth and development.

*Work Environment and Culture**

At arenaflex, we're committed to creating a positive, inclusive work environment that fosters collaboration, creativity, and growth. Our office is located in Champlain, NY, with a range of amenities and services to support your well-being and productivity. We're proud to offer a flexible schedule, with opportunities for remote work and flexible hours.

*How to Apply**

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience, skills, and qualifications. We can't wait to hear from you!

*Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.