Experienced Data Entry/Customer Support Specialist – Career Services and Job Placement

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're passionate about empowering individuals to achieve their career goals. As a Data Entry/Customer Support Specialist, you'll play a vital role in helping job seekers navigate the job market and connect with valuable resources. If you're a detail-oriented, customer-focused professional with a passion for making a difference, we invite you to join our team in Duluth, GA.

*About arenaflex**

arenaflex is a leading provider of workforce solutions, dedicated to connecting job seekers with top employers and helping individuals achieve their career aspirations. Our team of experts is committed to delivering exceptional service, innovative solutions, and unparalleled support to our clients and candidates.

*Job Details**

**Type:** Temp to Hire (based on performance)
**Location:** Duluth, GA
**Days/Hours:** Monday - Friday, 8 am to 5 pm
**Pay rate:** $16.75 per hour

*Key Responsibilities**

As a Data Entry/Customer Support Specialist, you'll be responsible for:

Reviewing customer applications and updating their status in a timely and accurate manner
Communicating with advisors about missing documents and ensuring seamless customer service
Helping customers with job applications, system registration, and document uploads
Encouraging workshop participation and explaining career center services to job seekers
Guiding job seekers based on their needs and making referrals to relevant resources
Listening to requests and directing customers to the right resources
Providing friendly and timely service, ensuring exceptional customer satisfaction
Supporting excellent customer service and gathering feedback to improve processes
Working collaboratively with the team to achieve shared goals and contribute to tasks
Providing clear job search guidance and program information to job seekers

*Qualifications**

To succeed in this role, you'll need:

Experience in a fast-paced public environment, with a strong focus on customer service
Excellent writing skills and experience with resumes, with the ability to provide constructive feedback
Familiarity with job search websites and labor market tools, with a keen understanding of the job market
Strong computer skills, including Microsoft Office, social media, and web search
A team player with a pleasant personality and strong work ethic, with the ability to work effectively in a dynamic environment
Proficiency in Excel and the ability to provide computer guidance to job seekers
Training on the system of record will be provided to ensure a smooth transition

*Must-Have Skills**

Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
Excellent communication and interpersonal skills, with the ability to build rapport with job seekers and colleagues
Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
Strong problem-solving skills, with the ability to think critically and creatively
Ability to maintain confidentiality and handle sensitive information with discretion

*Preferred Qualifications**

Experience working in a career services or job placement environment
Familiarity with arenaflex's systems and processes
Certification in customer service or a related field
Bilingual or multilingual skills, with the ability to communicate effectively with diverse populations

*Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry/Customer Support Specialist, you'll have access to:

Ongoing training and development opportunities, with a focus on career advancement and professional growth
Mentorship and coaching from experienced colleagues, with a focus on building skills and expertise
Opportunities for career advancement, with a focus on promoting from within
A dynamic and supportive work environment, with a focus on collaboration and teamwork

*Work Environment and Company Culture**

arenaflex is a dynamic and supportive work environment, with a focus on collaboration and teamwork. As a Data Entry/Customer Support Specialist, you'll be part of a high-performing team that's dedicated to delivering exceptional service and innovative solutions. Our company culture is built on a foundation of:

Respect and empathy for all individuals, with a focus on diversity and inclusion
Open communication and transparency, with a focus on building trust and credibility
Continuous learning and development, with a focus on growth and improvement
Collaboration and teamwork, with a focus on achieving shared goals and objectives

*Compensation, Perks, and Benefits**

As a Data Entry/Customer Support Specialist, you'll enjoy a competitive compensation package, with a focus on recognizing and rewarding your hard work and dedication. Our benefits include:

Medical, dental, and vision insurance, with a focus on providing comprehensive coverage
Life insurance, short-term disability, and additional voluntary benefits, with a focus on protecting your well-being
Commuter benefits and a 401K plan, with a focus on supporting your financial security
Paid leave, including Paid Sick Leave and Holiday pay, with a focus on promoting work-life balance
Equal Opportunity Employer/Veterans/Disabled, with a focus on promoting diversity and inclusion

*How to Apply**

If you're a motivated and customer-focused professional with a passion for making a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

*Equal Opportunity Employer/Veterans/Disabled**

arenaflex is an Equal Opportunity Employer/Veterans/Disabled, committed to promoting diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values and are passionate about making a difference.