Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in creating a welcoming and inclusive environment for our customers, while also driving sales and promoting our products and services.
- *About arenaflex**
arenaflex is a leading retail pharmacy and healthcare company that's dedicated to helping our customers live healthier, happier lives. With a rich history dating back to 1901, we've grown into one of the largest retail pharmacy chains in the United States, with over 9,000 locations across the country. Our mission is to provide our customers with the best possible shopping experience, while also delivering exceptional customer service and support.
- *Job Summary**
As a Customer Service Associate at arenaflex, you'll be responsible for providing our customers with a distinctive and delightful shopping experience. This includes greeting customers, answering questions, and resolving issues in a friendly and efficient manner. You'll also be responsible for operating a cash register, processing transactions, and maintaining a clean and organized store environment.
- *Key Responsibilities**
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Provide customers with courteous, friendly, fast, and efficient service
- Recommend items for sale to customers and recommend trade-up and/or companion items
- Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records
- Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
- Implement Company asset protection procedures to identify and minimize profit loss
- Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
- Complete resets and revisions as directed
- Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Comply with all company policies and procedures; maintain respectful relationships with coworkers
- *Training & Personal Development**
- Attend training and complete PPLs requested by Manager or assigned by corporate
- Participate in ongoing training and development programs to enhance customer service skills and product knowledge
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- *Preferred Qualifications**
- Prefer six months of experience in a retail environment
- Prefer to have prior work experience with arenaflex
- Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to work effectively in a team environment
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- *Career Growth Opportunities and Learning Benefits**
- arenaflex offers a comprehensive training program to help you develop your skills and advance your career
- Opportunities for advancement to leadership roles and specialized positions
- Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Ongoing training and development programs to enhance customer service skills and product knowledge
- *Work Environment and Company Culture**
- arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
- Our stores are designed to be welcoming and accessible to all customers, with amenities such as wheelchair ramps, elevators, and accessible restrooms
- arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
- *Compensation, Perks, and Benefits**
- Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for advancement and career growth
- Ongoing training and development programs to enhance customer service skills and product knowledge
- Discounts on arenaflex products and services
- Flexible scheduling and work-life balance
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career in retail, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Now" button below.
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
- *Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!
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