Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate in our Sacramento, CA store, you'll play a vital role in creating a distinctive and delightful customer experience that sets us apart from the competition. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing with a dynamic company, we want to hear from you!
- *About arenaflex**
arenaflex is a leading retail pharmacy chain that's committed to making a difference in the lives of our customers and employees. With a rich history of innovation and customer-centricity, we've become a trusted partner in the communities we serve. Our stores offer a wide range of products and services, from health and wellness solutions to photo printing and digital services. At arenaflex, we're passionate about creating a culture of excellence, diversity, and inclusion that empowers our employees to grow and thrive.
- *Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
- Modeling and delivering a distinctive and delightful customer experience that exceeds our customers' expectations
- Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
- Engaging customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answering questions to ensure a positive customer experience
- Recommending items for sale to customers and recommending trade-up and/or companion items
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
- Implementing Company asset protection procedures to identify and minimize profit loss
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
- Completing resets and revisions as directed
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- High school diploma or equivalent required
- Previous retail experience preferred
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to lift up to 25 pounds and stand for long periods of time
- *Preferred Qualifications**
- Six months of experience in a retail environment preferred
- Prior work experience with arenaflex preferred
- Ability to work independently and as part of a team
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to learn and operate various store systems and equipment
- *Skills and Competencies**
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to learn and operate various store systems and equipment
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have opportunities to:
- Develop your customer service skills and expertise
- Learn about our products and services and how to effectively communicate their benefits to customers
- Participate in training and development programs to enhance your skills and knowledge
- Take on additional responsibilities and leadership roles as you grow and develop in your career
- Access to our employee discount program and other benefits
- *Work Environment and Company Culture**
Our Sacramento, CA store is a dynamic and fast-paced environment that's committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll work in a team-oriented environment that's passionate about making a difference in the lives of our customers and employees. We're committed to creating a culture of excellence, diversity, and inclusion that empowers our employees to grow and thrive.
- *Compensation, Perks, and Benefits**
As a Customer Service Associate at arenaflex, you'll enjoy a competitive compensation package that includes:
- Hourly rate of $16.5
- Opportunities for advancement and career growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Employee discount program
- Paid time off and holidays
- Opportunities for professional development and training
- *How to Apply**
If you're passionate about providing exceptional customer service and working in a dynamic retail environment, we want to hear from you! Apply now by clicking the link below or by visiting our website at [arenaflex.com/careers](http://arenaflex.com/careers). We can't wait to meet our next team member!
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