Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate - Temporary in Decherd, TN, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing your skills and career, we want to hear from you!
- *About arenaflex**
arenaflex is a leading healthcare and retail company that's committed to making a positive impact on people's lives. With a rich history of innovation and customer-centricity, we've become a trusted brand that's synonymous with quality, convenience, and care. Our team of dedicated professionals is passionate about delivering exceptional experiences that make a difference in our customers' lives.
- *Job Description**
As a Customer Service Associate - Temporary in Decherd, TN, you'll be responsible for providing a distinctive and delightful customer experience that exceeds our customers' expectations. You'll work closely with our customers, patients, and colleagues to ensure that every interaction is positive, efficient, and memorable.
- *Key Responsibilities:**
- Models and delivers a distinctive and delightful customer experience that exceeds our customers' expectations.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and arenaflex service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- *Training & Personal Development**
- Attends training and completes PPLs requested by Manager or assigned by corporate.
- *Essential Qualifications:**
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- *Preferred Qualifications:**
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with arenaflex.
- *Skills and Competencies:**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced retail environment.
- Strong problem-solving and conflict resolution skills.
- Ability to work effectively in a team environment.
- Basic math skills and accuracy with handling cash and operating a cash register.
- Ability to lift up to 25 pounds and stand for long periods of time.
- Basic computer skills and knowledge of store systems.
- *Career Growth Opportunities and Learning Benefits:**
- arenaflex offers a comprehensive training program that helps you develop the skills and knowledge you need to succeed in your role.
- Opportunities for career advancement and professional growth within the company.
- Competitive compensation and benefits package.
- Recognition and rewards for outstanding performance.
- *Work Environment and Company Culture:**
- arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
- Our company culture is built on a foundation of respect, empathy, and open communication.
- We offer a range of benefits and perks that support your physical, emotional, and financial well-being.
- *Compensation, Perks, and Benefits:**
- Competitive hourly rate: $15 - $17.5 per hour.
- Opportunities for overtime pay.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Discounts on arenaflex products and services.
- Recognition and rewards for outstanding performance.
- *How to Apply:**
If you're passionate about delivering exceptional customer experiences and growing your skills and career, we want to hear from you! Apply now to become a Customer Service Associate - Temporary in Decherd, TN at arenaflex.
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