Job Description
At arenaflex, we're on a mission to deliver connectivity that empowers how we live, work, and learn. Our team is growing, and we're looking for outstanding Customer Service Representatives who thrive in a high-performance and high-reward environment to work with us on-site (5 days a week) in Shakopee, MN. If you're passionate about making a genuine connection with the work you do and want to grow your career alongside forward-thinking, hardworking, and caring people, come connect to your future at arenaflex.
- *About arenaflex**
arenaflex is a global leader in communications technology, enabling groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. We value trust, honesty, and integrity and offer flex@work hybrid opportunities that allow our employees to thrive in a dynamic and supportive environment.
- *Job Summary**
As a Customer Service Representative, you will be the face of arenaflex, working closely with our Sales, Customer Financial Services, Product Line Management, Business Ops, and Manufacturing teams to support our customers in North America. You will identify customer requirements, suggest opportunities to improve the quality and efficiency of our customer service operation, and be a customer advocate supporting internal/extern partner calls. You will also manage the life cycle of the order from receipt to delivery to customer satisfaction.
- *Key Responsibilities**
- Identify customer requirements and work with cross-functional teams to support our customers in North America
- Suggest opportunities to improve the quality and efficiency of our customer service operation
- Manage the life cycle of the order from receipt to delivery to customer satisfaction
- Provide exceptional customer service through phone, email, and in-person interactions
- Collaborate with internal teams to resolve customer issues and concerns
- Analyze customer feedback and make recommendations for process improvements
- Develop and maintain strong relationships with customers and internal stakeholders
- Stay up-to-date on industry trends and developments to provide expert advice to customers
- *Essential Qualifications**
- Two or more years of sales support, customer service, or related experience
- Proficient with Microsoft Office 365 (Excel, Word, Outlook)
- Good interpersonal communication skills, analytical abilities, detail orientation, quality focus, and problem-solving skills
- Previous experience with an ERP system (Oracle, SAP)
- *Preferred Qualifications**
- Experience in a fast-paced, dynamic environment
- Strong knowledge of customer service principles and practices
- Ability to work in a team environment and build strong relationships with colleagues
- Strong analytical and problem-solving skills
- Experience with customer relationship management (CRM) software
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a team environment and build strong relationships with colleagues
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills and a customer-centric approach
- Ability to work in a fast-paced, dynamic environment
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training and development programs to help you build new skills and advance your career. Our comprehensive benefits package includes:
- Medical, dental, and vision plans
- Life and accidental death insurance
- 401(k) plan
- Participation in the Company's Incentive Plan
- Eleven paid holidays in a full calendar year
- Paid vacation (prorated based on start date)
- Other leave options
- *Work Environment and Company Culture**
arenaflex is committed to creating a diverse and inclusive work environment that values trust, honesty, and integrity. Our flex@work hybrid opportunities allow our employees to thrive in a dynamic and supportive environment. We offer a range of benefits and perks to support our employees' well-being and work-life balance.
- *Compensation and Benefits**
Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $52,000.00-$64,000.00.
- *What Happens After You Apply**
If you're interested in joining our team, please submit your application through our website. Our hiring process typically includes a phone or video interview, followed by an in-person interview with our team. We look forward to connecting with you and exploring how you can contribute to our mission to deliver connectivity that empowers how we live, work, and learn.
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [insert contact email].
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