Job Description
Hyatt Hotels Corporation is a company where high expectations are exceeded, and they are seeking a Customer Service Phone Agent to join their Shared Services Center in Moore, Oklahoma. This role involves responding to guest inquiries and conducting research to resolve concerns, with opportunities for growth and a supportive work environment.
Responsibilities
- Respond to phone calls, emails, and additional guest inquiries
- Conduct in-depth research to resolve guest concerns
Skills
- High school diploma or equivalent
- 1+ year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Proficient knowledge of computer applications
Benefits
- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
- Up to 16 days of paid time off in your first year, plus paid holidays
- Full healthcare benefits after 30 days
- Growth and Advancement opportunities as early as six months
- Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
- Casual dress and a fun, inclusive work environment
- PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
- Paid parental leave and adoption assistance
- Tuition reimbursement
- Free access to Headspace for wellness and meditation
- Paid time for volunteer and community engagement
Company Overview
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