Customer Service Representative, E-Commerce

SupplyOne, Inc. is a company focused on providing unique customer solutions and exceptional service. They are seeking a Customer Service Representative to manage incoming calls, process orders, and build sustainable relationships with customers while ensuring their satisfaction.

Responsibilities

• Managing incoming calls and customer service inquiries
• Gather and prepare all information for pricing review in a timely manner for new and existing customers prior to orders being entered
• Process all orders in an efficient and timely manner within 48 hours
• Managing the stock tray inventory for all customers
• Identifying and assessing customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer requests/complaints/issues by seeking appropriate solutions and communicating them within a reasonable amount of time. Follow up to ensure resolution
• Adding and maintaining customer information in ERP’s database
• Provide support for all internal customers, including gathering information for them and resolving their issues
• Keep records of customer interactions and file documents
• Take the extra mile to engage customers
• Assist in answering phones
• Backup for the Purchasing Department
• Add specs to the ERP system
• Other duties as assigned by management

Skills

• High School Diploma or Equivalent
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with ERP systems and CRM practices
• Customer orientation and ability to respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a hybrid workplace setting, with the majority of time spent working on-site in SupplyOne's Newtown Square, PA, office

Benefits

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

Company Overview

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