Supply Chain Customer Service Rep I

Weyerhaeuser is a company with a rich history in sustainable wood products, and they are seeking a Customer Service Representative to join their Supply Chain team. This role involves managing customer interactions, processing orders, and developing foundational knowledge to support customer needs effectively.

Responsibilities

• Serve as the primary point of contact for assigned customers and sellers, taking ownership of routine customer interactions and inquiries related to order status and product information
• Enter and manage customer orders or assist sellers with order file management using sales tools and SAP, ensuring orders are priced, shipped, and invoiced accurately and on time
• Troubleshoot basic customer and order issues, escalating more complex situations as needed, and learning from order errors or mistakes to improve accuracy and service quality
• Develop foundational knowledge of customers, products, pricing, company procedures, and services to effectively support a defined customer base
• Submit new customer requests accurately through SAP master data processes with guidance, building confidence and system proficiency over time
• Collaborate closely with sales, peers, and internal partners to support customer commitments and contribute to a positive team environment
• Communicate clearly and professionally with customers and internal stakeholders through written and verbal channels, including phone and email
• Build time management and organizational skills to remain focused on priorities while maintaining attention to accuracy and detail

Skills

• GED or High School Diploma
• 1-2 + years of customer service or office administration
• Customer service focus, with the ability to act as a reliable point of contact and take ownership of routine customer interactions
• Clear verbal and written communication skills to effectively support customers and collaborate with sales and internal partners via phone, email, and in person
• Attention to detail and accuracy when entering and managing orders to ensure correct pricing, shipping, and invoicing
• Basic problem-solving skills with the ability to recognize issues, gather information, and escalate appropriately
• Time management and organizational skills to prioritize work and meet deadlines in a fast-paced environment
• Collaboration and relationship-building skills to work effectively within a team and build positive relationships with customers and internal partners
• Working knowledge of Microsoft Office tools, including Outlook, Excel, and Word
• Ability and willingness to learn enterprise systems, including SAP and selling tools, to support order entry and customer data processes
• Comfort using web-based applications and customer service tools to support daily work activities
• Ability to work flexible hours as needed

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Health Savings Account option
• Voluntary Long-Term Care
• Employee Assistance Programs
• Personal volunteerism
• Diversity networks
• Mentoring
• Training and development opportunities
• 401k plan
• Paid company match
• Annual contribution equal to 5% of your base salary
• 3-weeks of paid vacation
• Eleven paid holidays per year
• WA Paid Family & Medical Leave
• Paid parental leave

Company Overview

Company H1B Sponsorship

Apply To This Job

Ready to Apply?

Don't miss out on this amazing opportunity!