Customer Service (Cabinets)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Chadwell Supply is a growing company recognized as a Top Employer in the Supplier Category. They are seeking a Cabinet Coordinator responsible for handling incoming requests, data entry, and providing support to Chadwell Representatives.

Responsibilities

Handle incoming requests via email, supplying lead times, and providing support to all Chadwell Representatives
Data entry of measurements provided and/or requesting quotes from vendors and ensuring all information is accurate
Process stock orders, quotes, and returns accurately
Work quickly to provide substitutes for items placed on backorder if requested
Process Credit Card Authorizations on open orders
Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
Answer the phone with a clear friendly tone
Read and obey all notes on accounts pertaining to the handling of our accounts
Acknowledge and answer all emails as they arrive
Participate in Lunch and Learns and all other product knowledge opportunities
Remain logged into queues during business hours

Skills

Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers
Be proficient in Microsoft Outlook, Word, and Excel
Having strong attention to detail, problem-solving skills, and proactive thinking is required
Be able to work in a self-managed, self-motivated team-oriented environment
Be able to process stock orders, quotes, and returns accurately
Work quickly to provide substitutes for items placed on backorder if requested
Be able to process Credit Card Authorizations on open orders
Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
Be able to answer the phone with a clear friendly tone
Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts
Acknowledge and answer all emails as they arrive
Participate in Lunch and Learns and all other product knowledge opportunities
Remain logged into queues during business hours

Benefits

Medical
Dental
Vision
Life insurance
Disability
401K
104 hours paid time off accrual
Paid holidays off
Employee Discount Program
Long-term Career Opportunities

Company Overview

Chadwell Supply is a logistics company providing plumbing parts and HVAC equipment. It was founded in 2007, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://chadwellsupply.com.

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