Customer Service Representative - Janesville, WI

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Grainger is a leading broad line distributor serving millions of customers worldwide. They are seeking full-time inbound Customer Service Representatives who are motivated to help others and thrive in a fast-paced environment, responsible for handling customer inquiries and delivering quality service.

Responsibilities

Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
Maintain attention to detail while managing complex or time-sensitive customer issues
Communicate clearly via phone and written messages

Skills

High School diploma or equivalent
Minimum 1 year of customer service experience
A passion for delivering exceptional customer service and creating a positive experience for every customer
Ability to thrive in a fast-paced, dynamic environment
Ability to problem solve and make decisions with attention to detail
A continuous improvement mindset, open to coaching and receiving feedback
Proven ability to learn new technology and software quickly
Comfortable navigating multiple programs and screens simultaneously
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience with Customer Relationship Management (CRM) systems and SAP a plus
For hybrid/remote work: A secure, quiet workspace
High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
High-volume inbound call center experience preferred but not required

Benefits

Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).

Company Overview

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. It was founded in 1927, and is headquartered in Savannah, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.grainger.com.

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