[Remote] Remote Customer Service Call Center Agent

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Sunrise Hospital is part of HCA Healthcare, the nation's leading provider of healthcare services. They are seeking a Remote Customer Service Call Center Agent to handle account inquiries via inbound and outbound calls, resolve inquiries, and secure payments on outstanding account balances.

Responsibilities

Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
Document patient inquiry and actions taken into the appropriate systems
Update or add insurance information and/or patient demographic information and request rebill
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
Escalate patient complaints to the appropriate individual/department based on the nature of the issue
Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
Follow all Parallon Customer Service Organization (CSO) guidelines and policies
Meet and maintain established departmental performance metrics for production and quality
Adhere to all compliance guidelines
Maintain working knowledge of workflow, systems, and tools used in the department

Skills

Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
Ability to work a minimum of 90% of your day on the phone uninterrupted
Previous call center experience preferably in a healthcare environment

Benefits

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Company Overview

As Nevada’s largest acute care facility and Level II Trauma Center, Sunrise Hospital and Medical Center offers high quality, patient-centered healthcare to the residents of southern Nevada, its surrounding region and millions of visitors that come to Las Vegas. It was founded in 1958, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 1001-5000 employees. Its website is https://sunrisehospital.com.

Company H1B Sponsorship

Sunrise Hospital has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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