Job Description
Role Description
The Medical Assistant - Phone Support’s primary focus is managing extremely high call volumes in a fast-paced medical clinic. This role is responsible for delivering exceptional customer service over the phone, managing a multi-line phone system, verifying insurance, and supporting clinic staff with administrative functions.
- This role will be on-site during the 90-day introductory period to support training and onboarding. After successfully completing this period, the position will transition to a remote role, with occasional in-office meetings as needed. We value flexibility and will communicate any future changes well in advance to ensure a smooth transition.
- Answer and manage high-volume incoming calls professionally and efficiently.
- Direct calls appropriately, escalate urgent matters per clinic protocols.
- Verify insurance eligibility and obtain authorizations as needed.
- Schedule, reschedule, and confirm patient appointments accurately.
- Maintain up-to-date knowledge of clinic services, providers, and scheduling policies.
- Process medical record requests, faxes, and correspondence in compliance with HIPAA.
- Support clinic operations by collaborating with clinical and administrative teams.
- Answer patient questions about prescription refills and route requests to providers.
- Document patient interactions and provider communications in the EHR system.
- Other duties as assigned.
- Qualifications
- High School Diploma or GED (required)
- Basic Life Support (BLS) Certification (required)
- Completion of a Medical Assistant training program
- Certified Medical Assistant (preferred)
- Minimum 2 years of experience in a medical office or healthcare setting
- Experience with NextGen or similar electronic health record (EHR) systems
- Requirements
- Strong customer service and communication skills
- Ability to remain professional and calm under pressure
- Excellent multitasking, organizational, and time-management abilities
- Accuracy and attention to detail
- Proficient in Microsoft Office and electronic medical records
- Must be able to work an 8-hour day with prolonged periods of sitting
- Must be able to lift up to 15 pounds occasionally
- Must be able to manage prolonged periods of telephone communication in a fast-paced, extremely high-call-volume environment
- Benefits
- Pay Range: $23.00 - $26.00 per hour (Depending On Experience)
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