Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As a key member of our growing team, the Experienced Customer Service Representative will play a vital role in maintaining positive relationships with our valued customers, ensuring seamless communication, and resolving any issues that may arise throughout the sales cycle.
- *About arenaflex**
arenaflex is a leading provider of innovative solutions in the aerospace industry. Our team of experts is dedicated to pushing the boundaries of what's possible, and we're always looking for talented individuals who share our passion for excellence. As a customer-centric organization, we believe that our employees are the key to delivering exceptional results and driving business success.
- *Responsibilities**
As an Experienced Customer Service Representative at arenaflex, you will be responsible for:
- Daily communication with customers regarding orders, schedule changes, and overall status through the production cycle
- Management of designated customers' orders and dynamic schedules through customer-enabled portals
- Detailed order review and order entry into arenaflex ERP system
- Maintenance of customer-specific records in arenaflex ERP system
- Liaising with cross-functional teams such as production, planning, sales, and accounting to ensure customer requests are handled appropriately
- Resolving production scheduling, shipping, or invoicing problems
- Administration of customer product returns, determining validity of warranty claims, and working with customers on repair quotes if necessary
- Maintaining voice of customer reporting, including customer scorecards and resolution of claims if necessary
- Recognition of add-on business opportunities
- *Requirements**
To succeed in this role, you will need:
- A Bachelor's degree (preferred)
- 3-5 years of experience in customer service, preferably in the aerospace or high-tech manufacturing industry
- Excellent computer skills, including Microsoft Office applications, and any experience with Oracle-based products is a plus
- Strong communication and interpersonal skills are a must
- A strong understanding of supply chain processes, MRP/ERP systems (e.g., SAP, Oracle), and program lifecycle requirements
- Proven track record of managing high-value accounts and working across departments to meet delivery, cost, and quality targets
- *Preferred Qualifications**
If you have a background in Planning or Buying and enjoy interacting with customers, influencing supply chain outcomes, and having a seat at the table in program execution, this role gives you that opportunity. Additionally, if you have experience with:
- Support contract execution with insights into capacity, inventory levels, and purchasing constraints
- Ensuring full compliance with ITAR, EAR, DFARS, and program-specific requirements; supporting internal audits and regulatory reviews
- Analyzing order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning
- *What We Offer**
As an Experienced Customer Service Representative at arenaflex, you will enjoy:
- A dynamic and enriching work environment that encourages collaboration and innovation
- Opportunities to work with some of the world's most talented people and gain new perspectives through mutual respect and open communication
- A comprehensive compensation package, including competitive salary, benefits, and perks
- Professional growth and development opportunities, including training and mentorship programs
- A chance to make a real impact on our customers' experiences and drive business success
- *Work Environment and Culture**
At arenaflex, we believe that our employees are the key to delivering exceptional results and driving business success. Our work environment is designed to foster collaboration, innovation, and growth. We encourage our employees to take ownership of their work, share their ideas, and learn from each other. Our culture is built on the principles of mutual respect, open communication, and a passion for excellence.
- *Eligibility**
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.
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