**Hybrid Customer Service Pharmacy Technician – Veterinary Service Team Member**

At arenaflex, we're on a mission to revolutionize the way people care for their pets. As a leading e-commerce retail business in the market today, we're committed to providing an exceptional customer experience and delivering top-notch veterinary pharmacy services. We're seeking highly motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA. If you're passionate about delivering world-class customer service, processing prescription approvals, and working in a fast-paced environment, we want to hear from you!

• *Why Join arenaflex?**

At arenaflex, we're dedicated to creating a culture of belonging where every Team Member feels valued, recognized, and empowered to grow. Here are just a few reasons why you'll love working with us:

• **Competitive benefits and personal and leadership development programs**: We're committed to supporting your career growth and providing you with the tools and resources you need to succeed.
• **Employee 20% discount program**: As a Team Member, you'll enjoy a 20% discount on all your pet needs, because we know how much your furry friends mean to you.
• **Culture of belonging**: We believe in creating a work environment where every Team Member feels valued, recognized, and empowered to grow.
• **Empowerment to build, grow, and unleash your full potential**: We're committed to helping you reach your full potential and achieve your career goals.

• *What You'll Do:**

As a Hybrid Customer Service Pharmacy Technician, you'll play a critical role in delivering exceptional customer service and processing prescription approvals for veterinary medication. Your responsibilities will include:

• **Engaging directly with veterinary clinics**: You'll coordinate prescription approvals, resolve customer issues, and clarify order inquiries with veterinary clinics.
• **Researching and problem-solving**: You'll research and problem-solve to determine appropriate solutions for customers and clinic partners, and follow-up as needed to resolve issues.
• **Completing data entry**: You'll complete data entry of prescriptions into arenaflex healthcare software.
• **Maintaining high-quality data entry and order processing**: You'll maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• **Operating with understanding, active listening, patience, empathy, and kindness**: You'll provide exceptional customer service and communicate effectively with customers and partners.
• **Communicating with veterinary clinics**: You'll communicate with veterinary clinics over the phone (and other channels as needed) using our internal computer software and systems to research solutions and document clinic note accounts.
• **Expecting a significant part of the workday to be outbound veterinary clinic/customer phone contacts**: You'll be prepared to handle a high volume of phone calls and communicate effectively with customers and partners.
• **Other duties as assigned**: You'll be flexible and willing to take on additional responsibilities as needed.

• *What You'll Need:**

To succeed in this role, you'll need:

• **Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required**: You'll need to meet the necessary licensure requirements for the state where you'll be working.
• **1-2 years working in a customer or healthcare focused environment**: You'll need to have experience working in a customer or healthcare-focused environment.
• **Demonstrate excellent communication skills (written, verbal, and listening)**: You'll need to be able to communicate effectively with customers and partners.
• **Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)**: You'll need to be able to handle multiple tasks simultaneously.
• **Operate with ownership, be a self-starter, and have a strong attention to detail**: You'll need to be proactive, self-motivated, and detail-oriented.
• **Proficiency with Microsoft Outlook**: You'll need to be familiar with Microsoft Outlook and able to use it effectively.
• **High school education or equivalent**: You'll need to have a high school education or equivalent.
• **Critical thinking skills**: You'll need to be able to think critically and make sound decisions.
• **Demonstrated ability to multi-task and perform well in a face-paced environment**: You'll need to be able to handle a high volume of work and prioritize tasks effectively.
• **Ability to adapt to change in accordance with the business needs of the company**: You'll need to be flexible and able to adapt to changing business needs.
• **Flexibility to shift schedule and work overtime as needed by the business unit**: You'll need to be willing to work flexible hours and overtime as needed.
• **Must bring proven ability to maintain confidentiality and secure sensitive information**: You'll need to be able to maintain confidentiality and handle sensitive information with care.
• **Must be able to pass background check**: You'll need to be able to pass a background check.
• **Show up for work! Come on time and be committed to be your best**: You'll need to be reliable, punctual, and committed to delivering exceptional results.

• *What We Offer:**

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• **Competitive wages**: We offer competitive wages, with starting wages up to $18.25 per hour.
• **Benefits**: We provide a range of benefits, including medical, dental, and vision insurance.
• **401(k) plan**: We offer a 401(k) plan to help you save for your future.
• **Paid time off**: We provide paid time off, including vacation, sick leave, and holidays.
• **Employee recognition and rewards**: We recognize and reward our Team Members for their hard work and dedication.

• *How to Apply:**

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we want to hear from you! Please submit your application through our website. We can't wait to hear from you!

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.

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