Job Description
This position is best suited for an experienced medical receptionist / administrative assistant with insurance verification experience who is seeking a remote role and can be trusted to work independently. Candidates must have an established work-from-home setup, including reliable high-speed internet and a dedicated work computer.
You must be comfortable multitasking and independently managing patient phone communication, patient and physician scheduling, and core administrative responsibilities for a private practice clinic based in Charlotte, NC.
We are looking for a candidate who values structure, accuracy, and professionalism, and can support both clinic operations and patient communication in a remote environment. You must be able to work consistently during fixed clinic hours and follow established workflows.
This is not an entry-level role and is not a training position. Prior patient scheduling and outpatient medical experience is required.
Core Responsibilities
- Patient Communication & Scheduling
- Handle inbound and outbound patient phone calls
- Schedule, reschedule, and confirm patient appointments
- Coordinate physician schedules and manage calendar changes
- Respond to patient portal messages and administrative inquiries
- Provide accurate information to patients within established protocols
- Administrative & Office Support
- Use the electronic health record (EHR) accurately and efficiently
- Perform insurance eligibility verification and document correctly
- Submit and follow up on prior authorizations as assigned
- Manage EHR inboxes, electronic faxes, and administrative tasks
- Support daily clinic operations and maintain organized records
- Minimum Requirements
- High school diploma or equivalent (GED)
- Minimum 3 years of hands-on experience in outpatient medical clinic
- Experience must include direct patient interaction in a medical front desk or reception role
- Demonstrated experience managing patient scheduling and supporting real-time clinic operations
- Demonstrated experience using an electronic health record (EHR) in daily clinic operations
- Medical Terminology
- Basic understanding of insurance eligibility and verification: Procedure and ICD 10 coding
- Ability to learn new technology and clinic systems quickly with minimal instruction
- Typing ability of at least 50 words per minute
- Minimum 1 year working remote in medical or administrative role is a plus
Physical Requirements
- This is a seated, computer-based role performed for the full workday. The employee must be able to:
- Sit and work at a computer for extended periods throughout scheduled clinic hours
- Use a computer keyboard and mouse without limitation of hand or wrist function
- See computer screens clearly and read digital text and documents
- Hear, speak, and communicate clearly by phone and video for extended periods
- Maintain sustained focus and attention to detail throughout the workday
We will respond to qualified applicants with follow-up questions. If you fail to respond within 3 business days, you will be removed from the applicant process. Please ensure notifications are enabled and monitor email including junk and spam.
At least 2 Professional references will be required prior to hire
Pay: $18.00 - $20.00 per hour
- Experience:
- Medical office: 3 years (Required)
- Remote Work from Home: 1 year (Required)
- Location:
- North Carolina (Required)
Work Location: Remote
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