Job Description
- *Job Type:** Full-time
- *Location:** West Bend, Wisconsin (with hybrid work-from-home option)
- *Job Description:**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a company that embodies the Core Principles of Service, Excellence, Integrity, Generosity, and Fun. As a Customer Care Representative, you will be the face of arenaflex, providing warm and friendly support to our loan holders from the comfort of your own home.
- *About arenaflex:**
arenaflex is a company that raises the bar on point-of-sale financing through its people, culture, and commitment to both dealers and customers. Our West Bend office is nestled in the beautiful historic district, offering a unique blend of charm and modern amenities. With a strong focus on work-life balance, we encourage our employees to explore the surrounding area, enjoy local restaurants, and take advantage of the nearby Eisenbahn State Trail for a quick stroll.
- *Position Summary:**
As a Customer Care Representative, you will be responsible for:
- Welcoming new customers and reviewing loan information with them
- Verifying account information to ensure customer needs are met
- Interacting with customers in response to their inquiries about products and services, and to help resolve issues
- Supporting customers with monthly payments or updating their information
- Creating clear and concise account notes
- Making outbound calls to customers who are up to 29 days delinquent
- Handling large volumes of inbound calls
- Communicating with customers via email and text message
- Working with title companies and banks to inquire about refinance requirements
- Other duties as assigned
- Living out our Core Principles – Service, Excellence, Integrity, Generosity, and Fun
- *What's in it for you?**
- $1000 sign-on bonus after 90 days
- 10% extra night and weekend shift differentials
- Hybrid work-from-home option, including training period
- Flexible work schedule
- Computer equipment and headset provided
- Tuition Reimbursement
- Monthly bonus potential
- Medical, Dental, Vision Insurance
- Life Insurance, Short and Long-Term Disability
- Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
- Paid Time Off, up to 80 hours the first year
- Additional 8 hours Birthday Month PTO
- Potential for an additional 8 hours Volunteer PTO
- Paid holidays
- Salary Range: $18.00-$22.00
- *Requirements and Qualifications:**
- Ability to communicate effectively and professionally with customers both written and verbally
- 2-3 years of customer service experience, including assisting customers by phone
- Proficiency in Microsoft Outlook; experience with a CRM program is desired
- Some college or college degree preferred
- Previous call center and/or finance experience is a plus
- Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
- Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs
- *Language Skills:**
- Ability to read and interpret documents such as customer correspondence, accounts logs, and procedure manuals
- Ability to prepare reports and correspondence
- Ability to communicate effectively with customers and other employees of the organization
- *Mathematical Skills:**
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- *Reasoning Ability:**
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- *Physical Demands:**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
- The employee is occasionally required to stand, and/or walk
- The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- *Work Environment:**
- Work is performed in an office environment
- The noise level in the work environment is usually moderate
- The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position
- *Salary Description:**
$18.00 - $22.00
If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join our team at arenaflex. Apply now and take the first step towards a rewarding career with a company that values its employees and strives to make a positive impact in the community.
Apply Now