Job Description
Job Title: Azure Infra Support
Location: Remote
Job Type: Contract
Job Description:
The Senior Infrastructure Performance Consultant is a customer-facing technical consultant responsible for diagnosing, optimizing, and future-proofing Interaction deployments in complex enterprise environments.
This role provides both reactive performance troubleshooting consultancy and proactive infrastructure optimization services to ensure customers achieve scalable, stable, and high-performing Interaction environments.
Required Skills & Qualifications:
- Technical Expertise
- Strong knowledge of Azure, AD/Entra ID, reverse proxies, WAF, load balancing, IIS, SQL performance, networking, and HA/DR.
- Desirable: API gateways, enterprise performance tuning, monitoring tools.
- Professional Experience:
- 8+ years in Infrastructure Architecture, Systems Engineering, Performance Engineering, Consulting, or L3/L4 support.
- Experience in customer-facing consulting and enterprise IT.
- Consulting Skills
- Strong troubleshooting methodology, communication skills, documentation ability, and stakeholder management.
Key Responsibilities:
- 1. Reactive Performance Consultancy
- Investigate complex performance issues across application servers, SQL, authentication, network, proxies, WAF, API routing, and load balancing.
- Deliver RCA reports and prioritized remediation plans.
- Partner with Support for escalations.
- 2. Proactive Infrastructure Optimization
- Deliver packaged services: Health Checks, Architecture Reviews, Performance Assessments, Capacity Planning.
- Develop checklists, benchmarks, and advisory reports.
- Present findings to customer technical leadership.
- 3. Architecture Advisory & Best Practices
- Define validated deployment patterns for enterprise environments.
- Advise on scaling, HA/DR, authentication, API routing, WAF tuning, and segmentation.
- Document recurring issues and create guidance assets.
- 4. Cross-Functional Collaboration
- Work with PS, Support, Product, PMs, and Customer Success for smooth handoffs and risk identification.
- Provide feedback into the product roadmap.
- 5. Practice Development & Commercial Impact
- Contribute to building the Infrastructure Performance practice.
- Support SOW creation, pricing, templates, and pre sales for complex engagements.
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