Job Description
At arenaflex, we're on a mission to revolutionize the pet care industry by providing innovative, high-quality products that improve the lives of pets and their owners. As a leading manufacturer of pet supplements and health products, we're committed to delivering exceptional customer experiences across all channels, including e-commerce. We're seeking an experienced eCommerce Customer Business Manager to join our team in Lancaster, SC, and lead the development of our US Chewy and Online Vet (B2B/B2C) strategy.
- *Job Summary:**
The eCommerce Customer Business Manager will be responsible for driving sales growth and achieving leadership of arenaflex products on Chewy.com and Online Vet (B2B/B2C) platforms. This role requires a strong commercial awareness, marketing and sales background, with a proven track record of developing and executing sales and marketing strategies that drive business results. The ideal candidate will have a deep understanding of the pet category, e-commerce contracts, and web promotion strategies, including SEO, SEM, and pay-per-click campaigns.
- *Responsibilities:**
As the eCommerce Customer Business Manager, you will be responsible for:
- Creating a consistent buying journey for pet parents across channels and platforms, ensuring consistent pricing and offerings.
- Leading the development of the USA Chewy.com (USA/CAN) and Vet E-Commerce strategy and sales plans with key customers, aligned with corporate goals.
- Managing and building relationships with e-commerce and vet accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
- Providing P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
- Developing annual sales and marketing plans and budget, recommending and managing pricing, trade budgets, and spending effectiveness.
- Helping create and execute annual promotional programs for pet products with customers and executing with excellence.
- Collaborating with Demand Planning & Key Account Management to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
- Organizing and managing the various components needed to initiate, oversee, and execute major projects, including channel/account-specific campaigns and coordinating with Marketing, Customer Service, and Finance.
- Collaborating with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
- Advising marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
- Overseeing brand protection and collaborating with Brand Protection and Marketing to remedy problems.
- Communicating with other departments within the organization to foster teamwork and effectiveness.
- Understanding competitors in specific markets and developing strategies that position arenaflex brands as category leaders.
- *Minimum Requirements:**
- 5+ years of e-commerce sales and account management experience domestically or internationally.
- Commercial awareness, marketing, and sales background preferred.
- Pet category experience a plus.
- Vet experience a plus.
- In-depth understanding of developing, executing sales and marketing strategies, plans, and campaigns.
- Strong commercial and analytical skills, with extensive experience working with Excel to conduct analysis and detailed sales reports.
- Travel 25%.
- Strong written and oral communication skills.
- Proficient in English, second language helpful.
- Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
- Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns.
- Proficient in Microsoft suite.
- *Education and Experience:**
- Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.
- *Supervisory Responsibilities:**
- No supervisory responsibilities.
- *Work Environment and Culture:**
- This position is 100% on-site in our Lancaster, SC HQ.
- arenaflex is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction.
- We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
- *Compensation and Benefits:**
- Competitive salary.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and development.
- *How to Apply:**
If you're a motivated and results-driven professional with a passion for e-commerce and pet care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
- *Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Note:**
arenaflex is a leading manufacturer of pet supplements and health products, dedicated to improving the lives of pets and their owners. Our mission is to provide innovative, high-quality products that meet the evolving needs of the pet care industry.
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