Job Description
Role Description
- The Clinical Pharmacist (PharmD) will work within the Patient Solutions department, collaborating with a team of clinicians and healthcare workers, including nurses and pharmacists, who help patients stay adherent to their medications and chronic condition care plan.
- Conduct MTM services, particularly Comprehensive Medication Reviews (CMRs), for eligible patients.
- Establish protocols to help the team navigate and respond to different situations that may arise with patients.
- Liaise with non-clinical and clinical staff members to ensure continuity of care and resolutions of medication challenges.
- Demonstrate supportive, motivating, and expert patient and provider engagement.
- Show thought leadership in areas for further optimization of pharmacy services.
- Responsibilities Include:
- Conduct patient outreach and manage inbound calls to provide pharmacist services to patients as part of a Scene program.
- Deliver MTM services to assess the appropriateness of all medications to optimize medication therapy and improve clinical outcomes.
- Engage with patients to provide defined services such as comprehensive medication reviews, targeted medication reviews, medication reconciliation, prior authorization review, and other clinical services.
- Assess the use of prescribed medication therapy for unnecessary medications, additional medication needs, inappropriate dosing, adverse drug reactions, ineffective medications, and adherence issues.
- Document all clinical recommendations, responses to therapy, and patient care notes in a clear, concise, timely, and professional manner.
- Send clinical recommendations to provider offices and follow up on the responses to ensure recommendations are enacted.
- Coordinate with Scene Team, including nurses, health coaches, management, product managers, and client-facing staff as needed.
- Meet productivity and performance expectations.
- Partner with supervisor to develop and/or update operational policies and procedures for the provision of pharmacy services per program design.
- Find innovative and strategic ways to improve and evolve process and workflow.
- Collaborate with the Product and Experience teams to advise on product enhancements that will support our patients and customers.
- Hire, train, coach, counsel, and evaluate direct reports as appropriate.
- Qualifications
- Active Pharmacist License with at least 3 years of pharmacy practice.
- Ability to obtain licensure in additional states as needed.
- Strong Telephonic Skills: Must be able to serve the elderly population in a clear and fluid manner.
- Excellent communication skills with the ability to develop patient rapport.
- Exceptional listening and interpersonal skills.
- Ability to work independently as well as in collaboration with a virtual/decentralized team.
- Ability to preserve/protect confidential information.
- Self-motivated and able to multitask.
- Proficient in Microsoft Teams, Outlook, Word, Excel, and other programs.
- Must be able to attend meetings and engage with patients on video.
- Preferred Qualifications
- Medically fluent in English and Spanish.
- Experience working in digital health programs and/or working for a health startup.
- Experience working with hospitals or health plans on quality improvement.
- Fluency in Salesforce and additional documentation platforms.
- Sales or call center experience is preferred but not required.
- Benefits
- Work on a game-changing solution in healthcare with talented, motivated, and passionate people.
- Competitive salary.
- 15 days vacation, paid sick leave, plus holidays.
- Remote work with a budget for occasional travel for in-person team connectivity.
- Health, dental, vision, short and long-term disability.
- 401K retirement savings plan.
Apply Now
Apply Now