Job Description
About the position
What is Jedox?
Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value.
Your Responsibilities
We are hiring a Customer Success Manager. This role sits at the core of our business. It provides front-line guidance and support to all areas of the Americas business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.
What you love:
You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional teams
You thrive in fast-paced environments with shifting priorities
Ensuring customer success and satisfaction is your top priority
Acting as trusted advisor and key contact for our customers
In this role, you will:
- Responsibilities
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption.
- Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
- Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.
- Requirements
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
- Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
- Excellent communication and stakeholder management skills with strong executive presence.
- Comfortable working cross-functionally with Sales, Product, Support, and Services.
- Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities.
- A degree in Business, Economics, Computer Science, or a related field
- Nice-to-haves
- Working knowledge of FP&A processes or EPM consulting is strongly preferred
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