Job Description
- Welcome to PatchitUP!
- *This position requires advanced ServiceTitan skills and experience with a home services or trades company**
This isn’t just another job, this is an opportunity to help build something from the ground up.
PatchitUP is more than a drywall repair company to us. It’s a business we’re launching as partners and as a long-time dream — to build a company where culture and employee experience always come first. We believe if we take great care of our team, they’ll take great care of our customers.
We’re looking for a B.E.S.T. Representative (CSR / Dispatcher) to become a foundational member of our operations. This person won’t just fill a role — they’ll help shape how the company runs.
- Here’s what makes this opportunity different:
- You’ll be one of the first key hires in a growing franchise business
- You’ll help design systems, workflows, and standards
- You’ll have real leadership growth opportunities
- Within 6 months, you’ll hire and lead your first team member
- You’ll help us build a workplace people genuinely love being part of
- This role includes:
- Managing scheduling and dispatching in ServiceTitan
- Coordinating customer communication and technician schedules
- Supporting technician performance and booking metrics
- Following up on estimates and completed work
- Preparing invoices and monitoring lead quality
- Training future CSR team members and Technicians on ServiceTitan
- We’re looking for someone who:
- Has expert level ServiceTitan experience
- Has dispatching/scheduling experience in home services
- Is organized, positive, and proactive
- Wants to grow into leadership
- Loves building systems and helping teams succeed
If you’ve ever wanted to help build a company the right way, from day one, this is that opportunity.
Let’s build something great together.
- Detailed Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians’ jobs, work with technicians to improve conversion rates and maintain an above-average booking rate.
- Training Technicians & CSR’s on Service Titan to include weekly refresher training
- Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
- Within six months, the B.E.S.T. Representative will begin building and managing a CSR team by recruiting, hiring, and training additional representatives to support Command Center operations.
- Review and prepare technician invoices in ServiceTitan to ensure accuracy, proper documentation, and readiness for final approval and export.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
- Option to work in-office, flex or fully remote
- Additional Requirements
- Expert level experience with ServiceTitan software.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is required
- Fluent in English; Spanish is a plus.
- Self-starter, motivated, and a doer.
Apply Now
Apply Now